topic Re: Mobile data disappears when I'm on a call then comes back the second I hang up. in Archived Posts

Mobile data disappears when I'm on a call then comes back the second I hang up.

MadelineAshton — Tue, 13 Oct 2020 14:22:47 GMT

I'm on pay monthly and it never used to do this. I've tried googling but no one seems to have an answer. It's so annoying because I can't use the internet at all now when I'm on a call which isn't very useful! Just to clarify, there's no 4G, 3G, 2G or that E symbol, the whole thing just disappears. I have an iPhone 11.

Re: Mobile data disappears when I'm on a call then comes back the second I hang up.

bristolian — Tue, 13 Oct 2020 14:50:25 GMT

Hi @MadelineAshton

Have you restarted your phone? And also as a first bit of investigation, checked your area for known faults ?

The most common reason for mobile data being disabled when a voice call is active, is that you're using a network layer that doesn't support simultaneous voice & data - which in EE's case is mainly 2G.

Re: Mobile data disappears when I'm on a call then comes back the second I hang up.

MadelineAshton — Tue, 13 Oct 2020 16:12:10 GMT

Hiya, yeah I've restarted my phone a few times and reset network settings too. There are no faults in my area but I've been on EE for a while now and I swear it didn't always do this. Having to put the phone down when I want to use a map or something is just madness!

Re: Mobile data disappears when I'm on a call then comes back the second I hang up.

bristolian — Tue, 13 Oct 2020 16:41:14 GMT

Take a look at this Apple support page, what icons are displayed on your phone screen?

Re: Mobile data disappears when I'm on a call then comes back the second I hang up.

Colstalex — Thu, 15 Oct 2020 18:07:10 GMT

The best thing to do would be to look at what the display says at the top just before you make your call if it is E or GPRS then you can’t use data at the same time as speaking.