topic iPhone and watch in Archived Posts

iPhone and watch

Vinnie1977 — Wed, 14 Oct 2020 07:18:20 GMT

I bought a phone yesterday and a watch from EE online. Ported my number over from giffgaff and it was completed this morning I’m now using my old giffgaff number on my new account, but now my Apple Watch data says it’s not available and I have no right to choose this option! It was working yesterday fine.

Watch has its own data plan which is unlimited, it has its own number which hasn’t changed but going through my settings on my iPhone to change allow the sync it says no!?

anyone help. I can’t call customer services as the wait times are terrible at the minute and I need this sorted ASAP. Thank you.

Re: iPhone and watch

Vinnie1977 — Wed, 14 Oct 2020 08:01:51 GMT

This is what is showing.

Re: iPhone and watch

Leanne_T — Wed, 14 Oct 2020 10:29:48 GMT

Hi there @Vinnie1977

Thanks for coming to the community.

This will need to be looked into for you, if you get in touch with our Tech Gurus they can help you get the watch connected.

You can chat to us on our get in touch page, the chat option will show when a technical support agent is available 🙂

Thanks.

Leanne.