topic Re: Apple Watch delivery in Archived Posts

Apple Watch delivery

Janice14 — Sat, 26 Sep 2020 11:00:53 GMT

Hi, I ordered my Apple Watch SE on Thursday 17th Sept and still to now have no delivery information just order confirmation. Spoke to EE 3 times, my order was cancelled once for some reason and re-ordered so I was bumped back down the queue. I last spoke to EE on Wednesday who said it was coming into stock on the Thursday but yet still no delivery info for me!! Anyone have any advice? Thanks!

Re: Apple Watch delivery

Chris_B — Sat, 26 Sep 2020 11:08:14 GMT

@Janice14 EE are waiting on Apple to ship more for them to send out and If you got pushed down the Q you’ll have to wait longer, EE are not the only seller waiting on Apple to ship more to them. Nothing can be done to get the device to you any sooner it’s a case on waiting until one can be allocated to you to send to you.

Re: Apple Watch delivery

Rustyintech91 — Sat, 26 Sep 2020 19:01:55 GMT

I had the same issue, I ordered online then got a phone call from EE telling me there was an error and had to be on a phone for 20 minutes plus 10 on hold to reorder it with the right department.

Re: Apple Watch delivery

Janice14 — Sat, 26 Sep 2020 19:13:03 GMT

Thanks for your reply! Are you still waiting for the watch too? When I last spoke to them on Wednesday they said a delivery was coming in Thursday and he even said I’d have it by Monday/Tuesday next week. But still do dispatched details. Very frustrating.

Re: Apple Watch delivery

Beattie10 — Sat, 26 Sep 2020 19:13:18 GMT

I have a similar problem. Ordered my stainless steel series 6 Apple Watch on Thursday and not heard anything back yet. Now it’s saying on the website there is none in stock and waiting on the supplier giving them more. Don’t have any idea when I’ll receive mine.

Re: Apple Watch delivery

Rustyintech91 — Sat, 26 Sep 2020 20:39:31 GMT

You honestly think EE could be a little more organised in themselves understanding that for the sales opening that they'd have ample stock in or at least for them to say for certain or not whether they do not have stock.

Re: Apple Watch delivery

James_B — Sun, 27 Sep 2020 07:19:39 GMT

Hi Everyone,

Apple Watch Series 6 back orders are being dispatched on a first come, first serve basis as stock arrives from Apple.

You'll receive a text message from DPD with tracking information as soon as your delivery slot has been confirmed.

Thanks

James

Re: Apple Watch delivery

Janice14 — Sun, 27 Sep 2020 08:15:04 GMT

@James_B
hi James,

I’m waiting on an SE not series 6.... when I last spoke to one of your colleagues they said it would be with me Monday (tomorrow) or Tuesday latest. Although I appreciate I wouldn’t have a dpd text until the day of delivery probably, I would have thought my order info would have been updated to from ‘order confirmed’ if it was indeed due to arrive tomorrow.

I also appreciate it is based on a first come first served basis, but as you’ll see in my original post for some reason someone from ee cancelled my order then re-ordered it. Pushing me back down the queue. I wasn’t made aware of this until I contacted ee myself not the other way around.

I read through a few posts on here before deciding to post my issue (recurring theme with most posts) I think customer service have let themselves down on this occasion with false promises to customers.

Re: Apple Watch delivery

Janice14 — Sun, 27 Sep 2020 08:16:01 GMT

@Rustyintech91

Totally agree. I think they’ve really let themselves down with false promises to customers.

Re: Apple Watch delivery

Janice14 — Sun, 27 Sep 2020 08:17:14 GMT

@Beattie10

It’s such a shame. EE are usually very good but i think looking at many posts on here, they have caused a lot of frustration and disappointment to their customers.

Re: Apple Watch delivery

James_B — Sun, 27 Sep 2020 08:20:53 GMT

Hi @Janice14,

If your watch is scheduled for delivery tomorrow, you'll receive a text from DPD this evening or tomorrow morning.

I'd recommend downloading the DPD app which will often show tracking details before the text arrives.

Hope this helps.

James

Re: Apple Watch delivery

charlesgray1989 — Sun, 27 Sep 2020 11:56:40 GMT

I’ve had the same info from ee. I’ve been told it would have been dispatched by Friday but yet to hear anything. When I spoke with customer services they had no clue what is going on.

I don’t mind waiting but the inability to provide more info is a bit disappointing. The assumption would be that ee know their expected incoming number of devices and they allow orders based off that. In practice that doesn’t seem to have happened.

Re: Apple Watch delivery

Janice14 — Sun, 27 Sep 2020 12:39:18 GMT

@charlesgray1989 Totally agree. I have no problem with waiting but the lack of knowledge from EE themselves is really disappointing.

I’m certainly not holding my breath with it arriving tomorrow/Tuesday!

Re: Apple Watch delivery

Chris_B — Sun, 27 Sep 2020 12:51:21 GMT

@charlesgray1989 EE don’t know what they’ll get until they receive them Apple. And more importantly they don’t know what types they’ll get in until they receive them. Your asking EE to give you information about the type your ordered but EE can not answer or give information about that until one can be allocated to you of that type.

Let’s say you ordered a red 44mm but EE receive only 40mm but they don’t know what they’ll get until they open the shipment from Apple so they can not say when you’ll get it when they don’t know what they are getting in each shipment from Apple until that shipped has been received and processed.

Re: Apple Watch delivery

Delearyous84 — Sun, 27 Sep 2020 14:34:48 GMT

Chris_B

Your comment may be factually correct but the website does not reflect that. If EE don’t know a delivery date or can’t possibly estimate (which they can’t if they don’t know what they are getting from Apple on a day to day basis) the they shouldn’t put “despatch within 7 days”.

Every message I seem to see about the watches on the forum currently are people unsure of when they are getting what they have paid money for and being given information which can’t be accurate as EE don’t know what is coming in each day. Every response I seem to see being given back is to be patient and wait your turn.

I’m waiting on a device I’ve ordered and just want a little bit of an idea so I can plan with work when I need to be at home as the DPD times don’t suit a 9-5 worker.

Setting reasonable expectations should be a given

Re: Apple Watch delivery

charlesgray1989 — Sun, 27 Sep 2020 14:44:23 GMT

You may be right but it does seem a bit odd that Apple are sending random shipments of product to ee. I would assume apple would give detailed shipment information so ee know if they have received everything or not. I would also expect them to know in advance the information for multiple shipments worth of products. I expect ee know exactly what they have coming in and when.

If you are right though and they have no clue then I would advise ee not to give timelines to those exchanging their money for products. The result is that people are left unhappy.

i don’t speak for everyone but I imagine having to wait isn’t the major issue here, it is being told to wait a certain amount of time and then not being contacted to inform them of the changes to that wait time.

Re: Apple Watch delivery

Delearyous84 — Sun, 27 Sep 2020 19:05:13 GMT

I totally agree, every manufacturing company I’ve ever worked for have production and shipping schedules so it I would be surprised if the information wasn’t available.

It’s really bothering me that the watch I’ve ordered is stated as In Stock, available to order, despatch within 7 days but the advisors on Twitter and the phone tell me my order is awaiting stock, which means it can’t be in stock. Mixed messaging!

Re: Apple Watch delivery

Soaps — Tue, 13 Oct 2020 07:17:35 GMT

Whilst I agree with your response unfortunately it doesn’t help when their website says ‘Usually dispatched within 1 working day’. Fully appreciate not knowing what they are getting but to convey on time scales on there website that could be unrealistic is a bit poor.