topic Re: 4G signal lost after updating to iOS 14 in Archived Posts

4G signal lost after updating to iOS 14

Jambo234 — Fri, 18 Sep 2020 14:21:06 GMT

Yesterday I updated my iPhone SE 2020 to the latest iOS.

Since then, I've had little to no 4G coverage: Download speed of 1MB per second when it's working, but half the time there's zero coverage. I've tried restarting my device and switching mobile data on / off.

Any other suggestions / is anyone else experiencing similar issues?

Re: 4G signal lost after updating to iOS 14

bristolian — Fri, 18 Sep 2020 14:33:20 GMT

Hi @Jambo234

Others on here are far more familiar with iOS than I am, but just by means of checking the obvious..

Are you saying you are losing coverage outright? Or that your phone is not connecting to the 4G network, but is falling back on 2G/3G instead? There's a couple of menu options that I suspect could cause this behaviour, a software update could have changed this.

Have you checked for local coverage faults here or asked others who are on EE, just to make sure this isn't a local network issue that's unfortunately coincidental?

Re: 4G signal lost after updating to iOS 14

harnek — Fri, 18 Sep 2020 14:37:36 GMT

Same

Re: 4G signal lost after updating to iOS 14

Daniel60 — Fri, 18 Sep 2020 14:45:26 GMT

I was able to resolve my 4G via Settings > General > Reset > Reset Network Settings method. Have you tried this?

Re: 4G signal lost after updating to iOS 14

Pelensky — Fri, 18 Sep 2020 22:24:58 GMT

This worked. Thank you!

Re: 4G signal lost after updating to iOS 14

Superstar_Harry — Sat, 19 Sep 2020 07:38:29 GMT

Hi all..

just updated my iPhone 11 to iOS 14 and now have no service..

is this ee or Apple..??

Tried turning on/off, resetting network etc..

but still nothing..

Any suggest or is anyone in the same predicament..

Harry

Re: 4G signal lost after updating to iOS 14

chistery — Sat, 19 Sep 2020 07:44:47 GMT

Hi @Superstar_Harry

Have you tried a manual search? Does it see any networks and if so, what happens when you try and register on EE?

Re: 4G signal lost after updating to iOS 14

Superstar_Harry — Sat, 19 Sep 2020 07:48:54 GMT

No service at all..

Im having to do all of this through my WiFi..

very frustrating..

Harry

Re: 4G signal lost after updating to iOS 14

Superstar_Harry — Sat, 19 Sep 2020 07:52:13 GMT

I’ve just switched off auto service provider and clicked on EE..

still no service..

Harry

Re: 4G signal lost after updating to iOS 14

chistery — Sat, 19 Sep 2020 07:55:18 GMT

Try Powering off and take the SIM out and re-insert it

Re: 4G signal lost after updating to iOS 14

bristolian — Sat, 19 Sep 2020 09:16:21 GMT

@Superstar_Harry

I've combined your posts with another thread from last week where other users had the same problem, with some suggested solutions.

Re: 4G signal lost after updating to iOS 14

Superstar_Harry — Sat, 19 Sep 2020 09:48:39 GMT

Thanks but still no joy..

im going to try and find a iOS 13 to download..

oh by the way my sim works fine in a iPhone 7..

Must be iOS 14 and iPhone 11’s..

Harry

Re: 4G signal lost after updating to iOS 14

Christopher_G — Mon, 21 Sep 2020 14:27:23 GMT

Hi all.

If any of you are still having this problem, could you try the steps below please?

Tap Settings > General > Reset > Reset Network Settings > Follow the on -screen prompts.

You may need to set up you WiFi connections again after this.

Chris

Re: 4G signal lost after updating to iOS 14

HuffleFluff — Tue, 06 Oct 2020 15:37:12 GMT

Hi, have tried all these solutions and still no 4G. Any other tips/ideas?

Re: 4G signal lost after updating to iOS 14

Christopher_G — Tue, 06 Oct 2020 16:04:44 GMT

Hi @HuffleFluff

Welcome to the community.

Could you try backing up your iPhone and then restoring it to factory settings please?

Chris

Re: 4G signal lost after updating to iOS 14

HuffleFluff — Wed, 07 Oct 2020 06:54:48 GMT

Hello - all good now, thx

Re: 4G signal lost after updating to iOS 14

Uzume7 — Sat, 10 Oct 2020 13:57:41 GMT

Me too! I’ve done everything to try and get it back, including a dreaded factory reset but nothing is working!

Re: 4G signal lost after updating to iOS 14

Uzume7 — Sat, 10 Oct 2020 14:00:49 GMT

Nope, I have iPhone 7 Plus and gave done everything suggested but no 4g! My husband is in the same network but has sn android phone and gets 4g no problem! It’s the iOS 14 update it seems.

Re: 4G signal lost after updating to iOS 14

Uzume7 — Sat, 10 Oct 2020 14:01:43 GMT

Didn’t work for me unfortunately.

Re: 4G signal lost after updating to iOS 14

Uzume7 — Sat, 10 Oct 2020 14:02:19 GMT

Same here! I’ve done everything suggested but no joy!