topic Re: Apple Watch plan free trial in Archived Posts

Apple Watch plan free trial

Pw7 — Thu, 01 Oct 2020 19:27:35 GMT

Hello,

Do EE still give you 3 months free on the Apple watch plan? When I set up it doesn’t offer a free trial.

Thanks!

Re: Apple Watch plan free trial

Leanne_T — Fri, 02 Oct 2020 08:03:58 GMT

Morning @Pw7

Thanks for coming to the community 🙂

Have you had the first three months free before with an Apple Watch?

If not and you have purchased the watch from a third party, the 30-day smartwatch plan is free for three months with unlimited data, then 10GB a month for £7 a month after the first three months.

Thanks 🙂

Leanne.

Re: Apple Watch plan free trial

Pw7 — Fri, 02 Oct 2020 08:03:31 GMT

Hi

Never had one before on cellular. When I try to turn the data on in the phone app it doesn’t mention the free 3 months.

Should I progress and will it charge me.

Re: Apple Watch plan free trial

Leanne_T — Fri, 02 Oct 2020 08:05:19 GMT

Hi @Pw7

Thanks for coming back to me.

If you would like to check this you can give us a call on 150, our Mobile Care team will be happy to help you with the 30-day smartwatch plan 🙂

Thanks.

Leanne.

Re: Apple Watch plan free trial

Leanne_T — Thu, 08 Oct 2020 14:24:04 GMT

Hi there @Pw7

I am very sorry, I have been made aware the three months of free unlimited data ended recently.

The standalone watch tariff is now £7 per month for 10GB per month.

Thanks.

Leanne.

Re: Apple Watch plan free trial

Pw7 — Thu, 08 Oct 2020 14:49:22 GMT

Hi Leanne,

I set this up on my watch whilst on the phone to one of your colleagues who confirmed it would be free till december, please can you check this is still the case then

Cheers

Re: Apple Watch plan free trial

Leanne_T — Thu, 08 Oct 2020 15:01:21 GMT

Hi @Pw7

Thanks for coming back to me.

If our Mobile Care team have credited this for you this will show on your bill.

Can you log into your My EE app then Plans and Add-ons, does the smartwatch plan show as free or £7.00?

Thanks.

Leanne.

Re: Apple Watch plan free trial

Pw7 — Thu, 08 Oct 2020 15:08:07 GMT

shows as £7 a month and 10gb not unlimited (not that it will make a difference).

Re: Apple Watch plan free trial

Leanne_T — Thu, 08 Oct 2020 15:12:12 GMT

Hi @Pw7

Thanks for checking this for me.

Could you check your next bill and let me know if you have a credit showing?

Thanks.

Leanne.