https://community.ee.co.uk/t5/Archived-Posts/Phone/m-p/964141#M246293 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1136472">@Josh0405</a>&nbsp; &nbsp;you will need to call customer services about this as this is a public forum that has no access to your account.&nbsp;</P> Tue, 06 Oct 2020 16:23:38 GMT Chris_B 2020-10-06T16:23:38Z https://community.ee.co.uk/t5/Archived-Posts/Phone/m-p/964088#M246292 <P>Hi my names Josh I am currently an ee customer I have recently been offered an upgrade and I was sent the wrong phone I was told I would get the 11 pro max with no upfront cost 41 pound a month unlimited text and calls but you have sent me the wrong phone you sent me the se instead switch I was very disappointed about now I have sent that phone back now I am looking to get the 11 pro max for the same price can you help me I have found&nbsp; great deal with other networks but I am a loyal customer and wish to stay with ee can you help me&nbsp;&nbsp;</P> Tue, 06 Oct 2020 14:43:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone/m-p/964088#M246292 Josh0405 2020-10-06T14:43:28Z https://community.ee.co.uk/t5/Archived-Posts/Phone/m-p/964141#M246293 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1136472">@Josh0405</a>&nbsp; &nbsp;you will need to call customer services about this as this is a public forum that has no access to your account.&nbsp;</P> Tue, 06 Oct 2020 16:23:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone/m-p/964141#M246293 Chris_B 2020-10-06T16:23:38Z