topic Apple Music set up in Archived Posts

Apple Music set up

Tofal — Mon, 28 Sep 2020 09:18:59 GMT

I have recently upgraded to a new iPhone, and have Apple Music as a smart benefit. I already have a subscription to Apple Music, how do I set up the EE subscription so I’m not charged?

Re: Apple Music set up

Katie_B — Mon, 28 Sep 2020 10:55:13 GMT

Hello @Tofal.

Welcome to the community.

When you log in to your My EE you are able to choose your Smart Benefit under the add-ons section.

Once you have chosen Apple Music you will receive a text message to confirm this is active with a link you must then click on.

Is your Apple Subscription with Apple direct or do you pay this through your EE bill?

Katie 🙂

Re: Apple Music set up

Tofal — Mon, 28 Sep 2020 15:41:38 GMT

I already have it chosen but haven’t received a text. My subscription is with Apple directly don’t pay for it through EE.

Sent from my iPhone

Re: Apple Music set up

Katie_B — Tue, 29 Sep 2020 07:18:12 GMT

Hi @Tofal.

When you receive the text from EE you should receive a link, please click on this and it should ask if you wish to continue with your Apple ID.

Please let me know how you get on,

Katie.

Re: Apple Music set up

Tofal — Tue, 29 Sep 2020 07:32:09 GMT

When will I receive the text though? It’s been almost a week since I upgraded and still haven’t received one

Sent from my iPhone

Re: Apple Music set up

Katie_B — Tue, 29 Sep 2020 07:38:18 GMT

Hi @Tofal.

Does your Smart Benefit show as active within your My EE?

If yes, what reports back when you text PICK to 150?

Katie.

Re: Apple Music set up

r3id — Tue, 29 Sep 2020 08:15:40 GMT

Make sure you have Apple Music Activated in your smart benefits

- https://myaccount.ee.co.uk/app/benefits-landing#smart-benefit-section

If it is then you should of had a text by now, can take up to 24 hours. If you haven't had the text call 150 and speak to customer services.

When I set mine up, I swapped from Bitbox to Apple Music it took about 30 mins for the text to arrive.

Re: Apple Music set up

Tofal — Tue, 29 Sep 2020 08:32:38 GMT

It says that it’s in use. When I text PICK to 150 it says I have 2 in use Apple Music and BT Sport. Then tells me to choose either Apple TV+, Apple Arcade or Roam further pass.

Sent from my iPhone

Re: Apple Music set up

Katie_B — Tue, 29 Sep 2020 08:43:05 GMT

Hi @Tofal.

Thanks for confirming.

I would recommend giving us a call and letting our customer care team know you have not received the text with your link.

Katie 🙂

Re: Apple Music set up

r3id — Tue, 29 Sep 2020 08:45:46 GMT

I’d do it via the portal online it’s far easier and u can see it happening. You can also see which options are available to you.

You may not have Apple Music as an option, I only got Apple Music as an option when I updated to a newer plan.