topic Re: Apple tv in Archived Posts

Apple tv

Nii1 — Mon, 28 Sep 2020 13:42:17 GMT

Hi,

can anyone help me set up my Apple TV subscription? It says on the settings on my phone free for 12 months, however when I click on this it is only giving me 7days free!

Anyone know why or how I can get my 12months?

Re: Apple tv

greenbadger — Mon, 28 Sep 2020 14:15:26 GMT

When did you activate your eligible device? You have 3 months from device activation to claim the AppleTV+ Free year

If its within the 3 months you’ll probably have to contact Apple support if it isn’t letting you claim it

Re: Apple tv

Chris_B — Mon, 28 Sep 2020 14:21:37 GMT

@Nii1

Force-quit the TV app and relaunch it.
Sign out of your Apple ID and sign back in again. Open the TV app.
Try signing in at tv.apple.com. You can sign up online, and it may show you your free year if your device does not.
Contact Apple Support. If you contact Apple support with a valid proof of purchase, they should be able to provide you with a special promo code that can be redeemed for one year of TV+.