https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960698#M246094 <P>I done a sim upgrade to a new plan 2 weeks ago and had a comfirmation email sent but have had no information since and am still on old plan.</P> Sun, 27 Sep 2020 07:50:45 GMT Woody18 2020-09-27T07:50:45Z https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960698#M246094 <P>I done a sim upgrade to a new plan 2 weeks ago and had a comfirmation email sent but have had no information since and am still on old plan.</P> Sun, 27 Sep 2020 07:50:45 GMT https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960698#M246094 Woody18 2020-09-27T07:50:45Z https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960747#M246095 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1102682">@Woody18</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Did you complete this upgrade through EE directly?</P> <P>&nbsp;</P> <P>Jon</P> Sun, 27 Sep 2020 09:57:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960747#M246095 Jon_K 2020-09-27T09:57:44Z https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960813#M246096 I done it through the EE website Sun, 27 Sep 2020 14:40:31 GMT https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960813#M246096 Woody18 2020-09-27T14:40:31Z https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960925#M246097 <P>Thanks <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1102682">@Woody18</a></P> <P>&nbsp;</P> <P>I'd recommend speaking to your <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> so they can check the order for you.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P><BR /> Chris</P> Mon, 28 Sep 2020 07:01:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Sim-upgrade/m-p/960925#M246097 Christopher_G 2020-09-28T07:01:43Z