topic eSim after factory reset in Archived Posts

eSim after factory reset

Andy117 — Mon, 21 Sep 2020 20:14:21 GMT

I have an eSim with an iPhone 8. If I do a factory reset on my phone, can i re-activate my eSIM on the same (or even a different) phone?

Re: eSim after factory reset

James_B — Tue, 22 Sep 2020 08:26:29 GMT

Hi @Andy117,

Welcome to the EE Community. 🙂

You'll need to order a replacement eSIM pack if you factory reset your phone.

Thanks

James

Re: eSim after factory reset

Andy117 — Tue, 22 Sep 2020 13:32:56 GMT

Thanks for the information, James

Would I lose my existing phone number and also have to keep paying for the
existing eSIM if I had to do a factory reset? Or is there a way to migrate
the plan and phone number after a factory reset?

--

*Andy*
*xxxxx xxx xxx*

[mod edit: please do not post personal information on the public board. Thanks!]

Re: eSim after factory reset

Katie_B — Tue, 22 Sep 2020 15:29:57 GMT

Hello @Andy117.

If you get a replacement QR code from either in-store or by giving us a call you will keep the same number.

I hope this helps,

Katie.

Re: eSim after factory reset

greenbadger — Wed, 23 Sep 2020 07:49:22 GMT

When you do a factory reset it is meant to give you an option to retain any data plans on the esim which should in theory allow the esim to survive the reset. It’s not a process I’ve tried myself though so couldn’t say for sure it will work