topic Re: iTunes help in Archived Posts

iTunes help

Matthew1990 — Tue, 22 Sep 2020 14:06:50 GMT

I just got my new iPhone and can’t set up iTunes music as it says I need to pay but I have it on my account for free. Help please

Re: iTunes help

Chris_B — Tue, 22 Sep 2020 14:42:45 GMT

@Matthew1990 It’s only on your account but you still need to activate it. You do this by texting MUSIC to 150 and use the link in the return message.

Re: iTunes help

Matthew1990 — Tue, 22 Sep 2020 14:49:20 GMT

Says I have used my free trial and ended yesterday

Sent from my iPhone

Re: iTunes help

Katie_B — Tue, 22 Sep 2020 16:23:30 GMT

Hello @Matthew1990.

Do you have this as a swappable benefit?

Katie 🙂

Re: iTunes help

Matthew1990 — Tue, 22 Sep 2020 17:17:20 GMT

There saying I have to pay £9.99 a month even tho I got it as a benefit

Sent from my iPhone

Re: iTunes help

Katie_B — Tue, 22 Sep 2020 17:50:54 GMT

Hello @Matthew1990.

How many benefits do you have with your plan?

What shows as active within your My EE?

Katie.

Re: iTunes help

Matthew1990 — Tue, 22 Sep 2020 19:32:20 GMT

It says I have Apple Music as my special benefit but they are saying I still have 2 pay for it
Always thought Apple Music would be free with a Apple phone

Sent from my iPhone

Re: iTunes help

Christopher_G — Wed, 23 Sep 2020 07:31:25 GMT

Hi @Matthew1990

Welcome to the community.

I recommend speaking to our Mobile Care team on 150 who'll be able to check your account is set up properly.

Let us know how you get on.

Chris