Apple Music

Jwalker56 — Wed, 16 Sep 2020 21:11:53 GMT

Hello

I’ve just noticed that one of the phones on contract has been getting billed for over 2 years for Apple Music

I wasn’t aware of this and it’s been a charge in place since before my last upgrade. As I have several contracts with you I didn’t notice until now and it’s never been used - I’ve spent a lot of money for a service that wasn’t wanted or needed or even aware that I had.
Can you please advise?

Re: Apple Music

Northerner — Thu, 17 Sep 2020 05:31:12 GMT

Hi @Jwalker56

As per the terms and conditions:

What happens after the six-month offer period?

We'll text you in the final month of the offer to let you know that you'll be moving onto a paid subscription in the following month. The monthly cost of £9.99 will automatically be added to your EE plan at the end of the offer period if you do not cancel. The data you use after the six month offer has ended will come out of your allowance.

You can cancel an Apple Music subscription at any time by textingSTOP MUSICto150or through My EE.

If you opt to cancel within the six months, you’ll continue to have free access to Apple Music until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

If you opt to cancel after the six month offer has ended, your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Apple Music until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

Thanks

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