topic Re: I PHONE CANNOT CONNECT TO WIFI in Archived Posts

I PHONE CANNOT CONNECT TO WIFI

ALOIS — Wed, 02 Sep 2020 08:41:47 GMT

I purchased a good as new Iphone 6s from EE 3 months ago. Last week it would search for but not connect to wifi even though pc, wifes Iphone and tablet were all connected via the same router. Still will not connect even though I have gone through everything recommended to rectify this online. i.e. Toggle wifi off and on, restart, forget network, turn off airplane mode, restart router, etc, etc, Still not working, cannot access social media, you tube videos, etc. Yesterday I put it into our local phone tech shop. Is there a problem with an internal aerial in the phone? should I be experiencing this with an albeit old phone but only 3 months old sold by EE?

Re: I PHONE CANNOT CONNECT TO WIFI

Katie_B — Wed, 02 Sep 2020 11:35:42 GMT

Hello @ALOIS.

Thanks for coming to the community.

I am sorry to hear this is happening to your new phone.

Have you tried connecting to another router to see if this is successful?

Speak soon,

Katie.

Re: I PHONE CANNOT CONNECT TO WIFI

ALOIS — Wed, 02 Sep 2020 17:29:33 GMT

Hi Katy,

We tried the router at the phone shop but it wouldnt connect to that either.

Thanks for your help.

Alois.

Re: I PHONE CANNOT CONNECT TO WIFI

James_B — Thu, 03 Sep 2020 08:19:08 GMT

Hi @ALOIS,

What happens when you try to connect to WiFi?

Thanks

James

Re: I PHONE CANNOT CONNECT TO WIFI

ALOIS — Thu, 03 Sep 2020 14:55:30 GMT

The wheel, top left hand corner next to 4G just keeps endlessly searching.

Re: I PHONE CANNOT CONNECT TO WIFI

Christopher_G — Thu, 03 Sep 2020 16:47:18 GMT

I know you've mentioned that you've tried a few things already, @ALOIS.

Have you tried resetting the networks settings?

Tap Settings > General > Reset > Reset Network Settings > Follow prompts.

Thanks

Chris

Re: I PHONE CANNOT CONNECT TO WIFI

ALOIS — Fri, 04 Sep 2020 16:28:02 GMT

Hi Chris,

I have tried resetting the network but still no joy.

Guy at the phone shop says that I need the wifi chip replaced.

Regards,

Graham.

Re: I PHONE CANNOT CONNECT TO WIFI

Christopher_G — Fri, 04 Sep 2020 16:41:18 GMT

Was it the EE shop, @ALOIS? Or an Apple Shop?

May be worth speaking to our Tech Gurus to run through your options.

Chris

Re: I PHONE CANNOT CONNECT TO WIFI

ALOIS — Fri, 04 Sep 2020 17:47:14 GMT

Neither, It is our local phone repair shop as I cannot get to a main town.

Re: I PHONE CANNOT CONNECT TO WIFI

ALOIS — Fri, 11 Sep 2020 23:05:02 GMT

I have now had to purchase another mobile as the one purchased from EE on 6th of June, 3 months ago, is unusable and requires repair. It will not connect to wifi , local phone shop says that it requires a replacement wifi chip. Surely it is covered by some sort of warranty?

Re: I PHONE CANNOT CONNECT TO WIFI

Katie_B — Sat, 12 Sep 2020 07:59:46 GMT

Hi @ALOIS.

The warranty of your device with Apple lasts 12 months.

I would recommend speaking with our technical care team or speaking directly with Apple to find all your options.

Katie 🙂

Re: I PHONE CANNOT CONNECT TO WIFI

ALOIS — Mon, 14 Sep 2020 18:40:50 GMT

Thanks, I will.

Regards,

Graham.