topic Re: Apple Watch 4 unpairing problem in Archived Posts

Apple Watch 4 unpairing problem

LPires — Fri, 04 Sep 2020 19:11:43 GMT

Hi ,

ive got a Iwatch 4 plan on my account , but since I got a new phone I can’t use any data on the watch. I’ve tried unpairing , removed from iCloud account , resetting the watch (5x) from factory settings ,

when I try and set the data plan on the app still tells me it’s attached to another phone. And doesn’t let me replace the data to the new phone .

see screenshot.

Re: Apple Watch 4 unpairing problem

James_B — Sat, 05 Sep 2020 09:23:57 GMT

Hi @LPires,

Welcome to the EE Community. 🙂

Is your new phone an upgrade or additional line?

Thanks

James

Re: Apple Watch 4 unpairing problem

LPires — Sun, 06 Sep 2020 08:57:16 GMT

Neither ,

I moved from iPhone 7 to iPhone 8. But I didn’t know I had to unpair the watch from my previous phone .

the watch has it own plan , but since I changed phones can’t use it as per screenshot.

Re: Apple Watch 4 unpairing problem

Christopher_G — Mon, 07 Sep 2020 06:56:36 GMT

OK thanks @LPires

I recommend speaking to our Tech Gurus. They'll do their best to move your subscription over.

Chris