topic Re: Early upgrade in Archived Posts

Early upgrade

lornaann93 — Sat, 29 Aug 2020 14:06:42 GMT

I recently did an early upgrade on 16th Aug with no upgrade fee for the iPhone 11 Pro, but I still haven’t received a dispatch message, will it only be dispatched when my current contract ends? It doesn’t say anywhere on the site about that being the case?

Re: Early upgrade

Leanne_T — Sun, 30 Aug 2020 06:28:51 GMT

Hi @lornaann93

Thanks for coming to the community.

If you upgrade early you don't need to wait until the end of your contract for the phone 🙂

Could you let me know the colour and size iPhone 11 Pro you ordered?

Leanne.

Re: Early upgrade

lornaann93 — Sun, 30 Aug 2020 10:24:23 GMT

Hi Leanne

thank you for responding. I ordered the gold iPhone 11 Pro 64gb.

Re: Early upgrade

Alex_S — Sun, 30 Aug 2020 12:49:49 GMT

Hi @lornaann93,

The device is in stock and showing on the website hat it will be dispatched within 1 day.

I would give our customer service team a call to check the status of your delivery.

Alex 🙂

Re: Early upgrade

lornaann93 — Sun, 30 Aug 2020 14:10:55 GMT

Hi Alex,

Thanks a lot for looking into this for me, I wonder if maybe the delay is partly because auto correct changed my first name and I didn’t realise until I made the order, it shows as litna but should be Lorna 🤦🏻‍♀️

thanks again, Lorna

Re: Early upgrade

Alex_S — Sun, 30 Aug 2020 14:20:41 GMT

Hi lornaann93,

This may be the reason for the delay.

If it is an upgrade or sale a credit check will be completed to before the new contract is approved and the details won't match.

I would give our customer care team a call and they will be able to check if the order is still in process or it needs to be re submitted with the correct details.

Alex:)