topic Re: Internet access in Archived Posts

Internet access

clonvara — Sat, 29 Aug 2020 10:00:49 GMT

I have recently installed an EE sim card in my ipad , so I'm using it for data only, no phone calls.

I am not getting any internet access - suggestions as to why?

I wondered if it was to do with APN settings- at the moment APN just says"everywhere"

As far as i can see mt account does have data available but maybe this is the issue?

Re: Internet access

Christopher_G — Sat, 29 Aug 2020 12:11:11 GMT

Hi and welcome to the community, @clonvara

Does it show an EE signal? Does the SIM work in a different device?

Do you have an active data allowance?

Chris

Re: Internet access

clonvara — Sat, 29 Aug 2020 12:21:37 GMT

I have no specific reference to an EE signal. In the top right hand corner of the ipad, next to the signal strength, it just says 4G.

As for active allowance the answer is yes - although one issue I have is that when I try to access my account the security check from EE involves sending me a text to confirm that it's me. However because I'm using the SIM in an ipad I never receive the text and therefore I am prevented from checking my account

Re: Internet access

Christopher_G — Sat, 29 Aug 2020 13:38:37 GMT

I see, thanks @clonvara.

What happens when you head to this page: http://add-on.ee.co.uk/. Does it load?

Have you got an EE/unlocked phone you could put the SIM card into, to pass the security for My EE?

Chris

Re: Internet access

clonvara — Sat, 29 Aug 2020 19:33:56 GMT

Yes that seems to load but the page that comes up doesn’t help me.

No, i don’t have an EE unlocked phone.

Surely there is some other way of dealing with the scurity issue on an Ipad?

Re: Internet access

Leanne_T — Sun, 30 Aug 2020 07:48:01 GMT

Hi @clonvara

Thanks for coming back to us.

When you load the add-on.ee.co.uk page does this show you how much data is remaining?

Could you try resetting the network settings on the iPad to see if this connects to the internet for you?

To do this go into Settings > General > Reset > Reset Network Settings

This will remove any saved WiFi passwords.

For your My EE account, if you give us a call our customer care team will see if they can help you get set up.

Leanne.

Re: Internet access

clonvara — Sun, 30 Aug 2020 10:37:46 GMT

Actually when I load that page, I get a page which is headed"please turn off your wifi" and goes on to say switch off wifi, wait a few minutes and then reload the page. When I do this nothing happens( my computer skills aren't up to sending you a screen shot of the page.

As for resetting network settings I was releuctant to do this as when I've done this before it's caused some problems. So I'll leave that for now until all other options are exhausted.

As for MyEE account your suggestion of contacting Customer Services makes sense , however...

When I first had the problems that is exactly what I tried to do. I treid on at least 6 different occasions and after going through all the usual recorded replies I thought I was finally getting to speak to someone but in fact each time I just got another recorded message telling me to access the help section on your website and then the line went dead. So I don't want to go through that again

Re: Internet access

clonvara — Sun, 30 Aug 2020 10:57:17 GMT

Here's the screen shot