topic Re: Unable to add Apple Watch plan in Archived Posts

Unable to add Apple Watch plan

Lukeknee — Sat, 01 Aug 2020 11:21:14 GMT

Has anyone else had the problem this week trying to add Apple Watch plan to there account it is saying I am unable to as I’m not on an eligible plan

phoned up for support but they haven’t been able to fix anyone have any advised

Re: Unable to add Apple Watch plan

Leanne_T — Sat, 01 Aug 2020 12:30:58 GMT

Hi @Lukeknee

Thanks for coming to the community.

Did our Mobile Care team look into adding the Apple Watch for you?

Is your My EE account being investigated?

Thanks 🙂

Leanne.

Re: Unable to add Apple Watch plan

Lukeknee — Sat, 01 Aug 2020 12:33:47 GMT

not sure I did connect them and still waiting for them to solve the problem as it is saying I'm not on an eligible plan but previously had no problem adding a plan

Re: Unable to add Apple Watch plan

Leanne_T — Sat, 01 Aug 2020 12:40:14 GMT

Hi @Lukeknee

Thanks for coming back to me.

Do you already have the Apple Watch and trying to add the data plan? or, are you looking to buy a new Apple Watch?

Leanne.

Re: Unable to add Apple Watch plan

Lukeknee — Sat, 01 Aug 2020 12:43:50 GMT

Already have one it was as I had two plans on my account being charged for 2 plans and only had one watch so ee deleted one plan which was the wrong one and now I am unable to add back a new one as I keep getting that message when I try

Re: Unable to add Apple Watch plan

Leanne_T — Sat, 01 Aug 2020 12:47:45 GMT

I see @Lukeknee

Thanks for confirming this for me.

In this case, I would suggest getting back in touch with our Tech Gurus on 150, they will be able to get this looked into further for you and see if they can get this added.

Let me know how you get on.

Leanne.

Re: Unable to add Apple Watch plan

Lukeknee — Sat, 01 Aug 2020 12:50:08 GMT

Yes waiting for them to come back to me

Re: Unable to add Apple Watch plan

Leanne_T — Sat, 01 Aug 2020 12:52:48 GMT

Thanks @Lukeknee

Let me know how you get on when you speak to the team again 🙂

Leanne.

Re: Unable to add Apple Watch plan

Lukeknee — Wed, 05 Aug 2020 11:00:42 GMT

Is there anyone higher than level 2 tech support as still not anywhere closer now another change to my plan and hope that’s work doesn’t seem like anyone knows what they are doing at EE

maybe should just change and make my custom elsewhere to a company who can solve a problem

Re: Unable to add Apple Watch plan

Leanne_T — Wed, 05 Aug 2020 11:46:30 GMT

Hi @Lukeknee

I am sorry this has not been resolved for you, our level 2 tech team will be doing everything they can to help you get connected.

If their suggestions have not worked, please get back in touch so they can investigate this further.

Leanne.

Re: Unable to add Apple Watch plan

Lukeknee — Wed, 05 Aug 2020 12:29:49 GMT

Waiting for someone to call back tomorrow after today call back which didn’t even happen not looking very likely to ever solve this problem

xxxx xxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Unable to add Apple Watch plan

Leanne_T — Wed, 05 Aug 2020 12:12:55 GMT

I am very sorry to hear this @Lukeknee

Have you called today and been advised the team will call you tomorrow?

Leanne.

Re: Unable to add Apple Watch plan

Lukeknee — Wed, 05 Aug 2020 12:29:12 GMT

Yes after being told I would get a call back between 10-11 and no one did

Re: Unable to add Apple Watch plan

Leanne_T — Wed, 05 Aug 2020 12:33:24 GMT

I see @Lukeknee

Please let me know how it goes tomorrow.

Hope this is sorted soon for you.

Leanne.

Re: Unable to add Apple Watch plan

shpoople — Wed, 05 Aug 2020 17:22:34 GMT

Yes! I am having the same issue. I spoke to somebody at EE saying that this problem had affected around half of the accounts and that they were working on it and it should be solved by the end of this week.

Re: Unable to add Apple Watch plan

DunniMan — Sun, 09 Aug 2020 13:32:31 GMT

doesn’t seam to have been fixed yet, my son tried to sort out his new series 5 and there is nothing on My EE to enable you to sync it to you plan.

Re: Unable to add Apple Watch plan

Lukeknee — Sun, 09 Aug 2020 13:52:54 GMT

Has he tried to pair using the Apple Watch page on his phone I got mine fixed now from ee have to change some network setting

Re: Unable to add Apple Watch plan

shpoople — Sun, 09 Aug 2020 16:33:43 GMT

I spoke to someone else and apparently they are still working on it and it will be sorted by 18th of August, so, fingers crossed!

Re: Unable to add Apple Watch plan

Jane-M — Tue, 11 Aug 2020 20:47:57 GMT

I tried today .. said I was on the wrong plan , said I needed a pay as you go sim plan !

Re: Unable to add Apple Watch plan

Katie_B — Wed, 12 Aug 2020 06:54:37 GMT

Hi @Jane-M.

Thanks for coming to the community and flagging this with us.

At what stage do you receive this error?

Have you been able to speak with our customer care team who can help add this for you?

Speak soon,

Katie.