topic Re: Help in Archived Posts

Help

Janine8 — Thu, 27 Aug 2020 13:30:48 GMT

When I swipe up my phone will not bring up my keypad... I can’t get onto live chat?? I obviously can’t phone EE as I have no access to my phone please help! Need my phone for my business!

Re: Help

Alex_S — Thu, 27 Aug 2020 15:35:49 GMT

Hi @Janine8,

Welcome to the community 🙂

Are you using another phone or a desktop to access the community?

You can also contact our Live Chat team through our help pages or your your My EE account online if you need to contact our customer care team.

If you have a landline or another mobile phone, you can call our team on 0800 0798 586.

Alex 🙂

Re: Help

354- — Thu, 27 Aug 2020 16:07:59 GMT

Are you able to force close the app in question (phone dialer)? Or closing down additional apps? Has restarting the phone helped at all?