https://community.ee.co.uk/t5/Archived-Posts/My-iphone-7-is-disabled/m-p/948575#M245595 <P>I have forgotten the 6 digit passcode to my new iphone 7 and as a consequence it has been disabled.&nbsp; The Apple advice is to connect to itunes and update the device which will delete all data.&nbsp; However, I am having trouble downloading itunes to my laptop.&nbsp;</P><P>&nbsp;</P><P>Any advice?</P> Tue, 25 Aug 2020 11:35:46 GMT sarad 2020-08-25T11:35:46Z https://community.ee.co.uk/t5/Archived-Posts/My-iphone-7-is-disabled/m-p/948575#M245595 <P>I have forgotten the 6 digit passcode to my new iphone 7 and as a consequence it has been disabled.&nbsp; The Apple advice is to connect to itunes and update the device which will delete all data.&nbsp; However, I am having trouble downloading itunes to my laptop.&nbsp;</P><P>&nbsp;</P><P>Any advice?</P> Tue, 25 Aug 2020 11:35:46 GMT https://community.ee.co.uk/t5/Archived-Posts/My-iphone-7-is-disabled/m-p/948575#M245595 sarad 2020-08-25T11:35:46Z https://community.ee.co.uk/t5/Archived-Posts/My-iphone-7-is-disabled/m-p/948609#M245596 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/205820">@sarad</a>&nbsp; &nbsp;Unfortunately there &nbsp;is no master passcode as this would make the password you choose irrelevant. &nbsp; You only option is to restore the device with iTurns. &nbsp; &nbsp; Quick question did you setup your finger print (TOUCH ID ) on the device to unlock it ? &nbsp; &nbsp;</P> Tue, 25 Aug 2020 12:30:43 GMT https://community.ee.co.uk/t5/Archived-Posts/My-iphone-7-is-disabled/m-p/948609#M245596 Chris_B 2020-08-25T12:30:43Z