topic Re: iPhone suddenly not sending non iChat photo text messages in Archived Posts

iPhone suddenly not sending non iChat photo text messages

Sally38 — Sat, 01 Aug 2020 08:20:35 GMT

I have an old iPhone on a basic EE monthly contract - photo messages always charged as extra ... It recently stopped sending non iChat photos - send bar always stops at about 95% & red circle with exclamation marks then appears. I've tried sending to various friends & family using different phones & networks, but always with the same result. Went in my local shop & was sold an upgraded contract to fix the problem ... still doesn't work. Went back to shop who said they don't deal with technical issues!

I have tried all the internet 'fixes' I can find - making sure have MMS on, resetting network & by complicated means re-sizing photographs as text message no longer asks me for a size as emails do, etc.

So, what next? I am really annoyed, I feel I've been mis-sold a contact & my phone still doesn't work.

Re: iPhone suddenly not sending non iChat photo text messages

bristolian — Sat, 01 Aug 2020 09:05:31 GMT

Is this affecting all MMS messages? Or, perhaps, just replies?

If you try creating a brand new photo/video message and send it to yourself for test purposes, does this send/receive ok?

Is this happening when you're using the mobile network, or WiFi? Or both? Can you use the internet ok in either/both scenarios?

It may be worth making sure your MMS settings are correct, which you can do here

Re: iPhone suddenly not sending non iChat photo text messages

Sally38 — Sat, 01 Aug 2020 09:30:40 GMT

Thanks, I'll give those suggestions a go. 🙂

Re: iPhone suddenly not sending non iChat photo text messages

Leanne_T — Sat, 01 Aug 2020 09:38:00 GMT

Let us know how you get on @Sally38

Hope these suggestions fix this for you 🙂

Leanne.

Re: iPhone suddenly not sending non iChat photo text messages

Sally38 — Sat, 01 Aug 2020 12:57:24 GMT

Alas, doesn't work ... iChat fine. MMS set up OK. Others can text massage photographs to me, but I just can't seem to send photo via them to non Apple devices anymore over the EE network.:(

Re: iPhone suddenly not sending non iChat photo text messages

Leanne_T — Sat, 01 Aug 2020 13:12:35 GMT

Hi @Sally38

Thanks for coming back to us.

Could you text SPEND CAP to 150 and let me know the reply?

Leanne.

Re: iPhone suddenly not sending non iChat photo text messages

Sally38 — Sat, 01 Aug 2020 13:32:13 GMT

Just a message saying I can set a spend cap up to £50 ... etc, etc ... 😐

Re: iPhone suddenly not sending non iChat photo text messages

Leanne_T — Sat, 01 Aug 2020 14:05:10 GMT

Thanks for trying this @Sally38

Do you have another phone you could you try your SIM card in to see if the message sends?

Leanne.

Re: iPhone suddenly not sending non iChat photo text messages

Sally38 — Mon, 24 Aug 2020 12:00:55 GMT

Still not working ... 😞

Re: iPhone suddenly not sending non iChat photo text messages

Leanne_T — Mon, 24 Aug 2020 12:28:45 GMT

Hi @Sally38

I am sorry to hear this.

Have you tried your SIM card in another device?

Thanks 🙂

Leanne.

Re: iPhone suddenly not sending non iChat photo text messages

Sally38 — Mon, 24 Aug 2020 14:00:17 GMT

I can't - it's too big for newer phones in the household & too small for older ones ... I've reset/re-booted/iChat on/off/ spend cap on/off/cleared caches/ MMS/SMS on/off etc etc ...
Feel **bleep** as the EE shop sold me upgraded contract & tied me in for another two years, allegedly to solve the problem & then told me they didn't deal with technical issues - in that case why did they sell me the new contract as a fix? If my phone is too old suddenly - just say ... If I have to buy an add-on - just say ... 😞

Re: iPhone suddenly not sending non iChat photo text messages

Leanne_T — Mon, 24 Aug 2020 13:06:46 GMT

Hi @Sally38

Thanks for coming back to me.

If you get in touch with our Tech Gurus on 150, they can get this looked into further for you and run through some troubleshooting.

Let me know how you get on 🙂

Leanne.