https://community.ee.co.uk/t5/Archived-Posts/Upgrading-duplicating-the-process-online/m-p/947506#M245560 <P>I'm trying to upgrade my account online and after choosing the phone &amp; plan and proceeding through Add-ons, to Extras to Checkout for some reason, it asks me to choose a phone and plan again - even though I've done all that through My EE and entered my card details to pay.</P><P>&nbsp;</P><P>When you choose the same handset again, it isn't pulling through any details from before i.e. multi-line discount. Why is this happening??</P><P>&nbsp;</P><P>I've been into my local EE shop and they confirmed they couldn't do anything, your livechat says it can't handle upgrade enquiries. This is very frustrating!!</P> Sun, 23 Aug 2020 08:19:43 GMT Username12 2020-08-23T08:19:43Z https://community.ee.co.uk/t5/Archived-Posts/Upgrading-duplicating-the-process-online/m-p/947506#M245560 <P>I'm trying to upgrade my account online and after choosing the phone &amp; plan and proceeding through Add-ons, to Extras to Checkout for some reason, it asks me to choose a phone and plan again - even though I've done all that through My EE and entered my card details to pay.</P><P>&nbsp;</P><P>When you choose the same handset again, it isn't pulling through any details from before i.e. multi-line discount. Why is this happening??</P><P>&nbsp;</P><P>I've been into my local EE shop and they confirmed they couldn't do anything, your livechat says it can't handle upgrade enquiries. This is very frustrating!!</P> Sun, 23 Aug 2020 08:19:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrading-duplicating-the-process-online/m-p/947506#M245560 Username12 2020-08-23T08:19:43Z https://community.ee.co.uk/t5/Archived-Posts/Upgrading-duplicating-the-process-online/m-p/947599#M245561 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/980666">@Username12</a>,</P> <P>&nbsp;</P> <P>Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Have you managed to complete the order online this afternoon?</P> <P>&nbsp;</P> <P>If you give our <A href="https://ee.co.uk/help/contact-us#" target="_blank">customer service team</A> a call, they will be able to process the order for you if you are still unable to complete this online.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Alex <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 23 Aug 2020 13:15:39 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrading-duplicating-the-process-online/m-p/947599#M245561 Alex_S 2020-08-23T13:15:39Z