topic phone settings for cellular in Archived Posts

phone settings for cellular

nanika — Mon, 17 Aug 2020 11:02:45 GMT

Hello I have a Japanese iPhone. I'm currently visiting the UK. I've purchased a data pack but I cannot use cellular. Currently the phone is only working when I'm connected to wifi. I have had this problem before and I think it is to do with the settings/profile on the phone but I can't remember how or where to change it. Can someone help please?

Re: phone settings for cellular

XRaySpeX — Mon, 17 Aug 2020 11:49:48 GMT

The necessary settings are set up when you 1st connect to the EE network. Do a manual scan of network operators & choose EE.

Re: phone settings for cellular

Chris_B — Thu, 20 Aug 2020 16:56:29 GMT

@nanika If your network installs a profile on your device to gain a data access you need to uninstall that profile to use the EE sim. EE doesn’t install profiles to gain data access.

If there is one you’ll find it in Settings>General>Profile.

when you put your network sim back in the device it will automatically install that profile.

you’ll not loose any information from the device doing this.