topic Re: Help! Accidental device replacement in Archived Posts

Help! Accidental device replacement

Lukebrad — Tue, 18 Aug 2020 20:50:58 GMT

When sending a claim and receiving a new phone, does the old one have to be inside of the box ready for the driver?

Re: Help! Accidental device replacement

Chris_B — Wed, 19 Aug 2020 06:07:12 GMT

@Lukebrad You have to hand it to the driver so the sooner it’s done the sooner the driver can go. Backup the device via iCloud or iTunes on a pc and you can restore your new device from that back up.

Re: Help! Accidental device replacement

Lukebrad — Wed, 19 Aug 2020 06:47:17 GMT

Yes I know I have to hand it to the driver but does the device need to be in the original box?

Re: Help! Accidental device replacement

Jon_K — Wed, 19 Aug 2020 08:04:56 GMT

Hi @Lukebrad.

Welcome to the community.

When receiving a new phone as part of an insurance claim, you don't need to have it in the original box.

Hope this helps.

Jon