https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944767#M245503 <P>Also to add, I have tried taking off my phone case and not using air pods. It happens without the both of them.</P> Sun, 16 Aug 2020 17:50:21 GMT Morgss1 2020-08-16T17:50:21Z https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944766#M245502 <P>When I am on the phone my phone sound cuts out every 10 minutes and the person cannot hear me but I can hear them. I then have to hang up and call again a lot of the time. Why is this? This is on an iPhone 11 that I bought October 2019</P> Sun, 16 Aug 2020 17:47:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944766#M245502 Morgss1 2020-08-16T17:47:48Z https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944767#M245503 <P>Also to add, I have tried taking off my phone case and not using air pods. It happens without the both of them.</P> Sun, 16 Aug 2020 17:50:21 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944767#M245503 Morgss1 2020-08-16T17:50:21Z https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944865#M245504 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/958787">@Morgss1</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Is this only happening in one location or everywhere?</P> <P>&nbsp;</P> <P>Does it happen when you use <A href="https://community.ee.co.uk/t5/Calls/EE-WiFi-Calling-All-you-need-to-know/td-p/776855" target="_blank">WiFi Calling</A>?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Mon, 17 Aug 2020 07:47:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-call/m-p/944865#M245504 James_B 2020-08-17T07:47:28Z