topic Re: After I came from France I’ve got no service in Archived Posts

After I came from France I’ve got no service

Abzino16 — Sun, 16 Aug 2020 13:20:20 GMT

Couple of weeks ago I went to France and my network changed from EE to Orange, it worked for a couple of days then it is on no service even after I’ve returned to the UK, I’ve tried a virgin Media Sim and seems to work fine so I think the problem is with the sim not the Phone

Thanks, hopefully you can find an answer for my solution

Re: After I came from France I’ve got no service

Leanne_T — Sun, 16 Aug 2020 14:13:13 GMT

Hi there @Abzino16

Thanks for coming to the community.

Are you able to try the EE SIM card in another phone to see if this works?

If you need a replacement SIM card you can contact our Mobile Care team and they will be happy to help you get a SIM sent with the same number 🙂

Leanne.

Re: After I came from France I’ve got no service

Abzino16 — Sun, 16 Aug 2020 16:51:38 GMT

Unfortunately it didn’t work on a different phone so it’s clear the problem is for the sim

i cannot contact the mobile care team because I’m using pay as you go not on contact

have you got a solution for that

thanks for your help

Re: After I came from France I’ve got no service

Christopher_G — Mon, 17 Aug 2020 07:44:59 GMT

You can find contact information for pay as you go customers to the get in touch page too, @Albino16

There's a number to call from another phone on there too.

Chris