topic Re: Wifi Calling in Archived Posts

Wifi Calling

iammbuk — Sun, 09 Aug 2020 23:17:40 GMT

Hello

Apologies if this has been posted before, but I noticed a few days ago on my IPhone under wifi calling the option "Add Wifi Calling for other devices" had been disabled, when previously was enabled, when I try and turn it back on I get "To allow Wifi Calling on your account contact EE" the option above this "Wifi calling on this iPhone" is enabled does anyone know if anything has been changed recently with EE or latest iOS update (13.6) before I contact EE

Thanks

Martin

Re: Wifi Calling

Northerner — Mon, 10 Aug 2020 05:27:29 GMT

Hi @iammbuk

Are you on a pay monthly SIM /tariff and in the UK?

Thanks

Re: Wifi Calling

iammbuk — Mon, 10 Aug 2020 05:59:08 GMT

Hello

Yes I am on pay monthly and in the UK

Thanks

Re: Wifi Calling

Katie_B — Mon, 10 Aug 2020 10:49:05 GMT

Hello @iammbuk.

Has this disappeared since the latest update?

Katie 🙂

Re: Wifi Calling

iammbuk — Mon, 10 Aug 2020 11:52:54 GMT

Hello

To be honest I cannot say for defiant but is has always worked fine, I should of checked after 13.6 but didn’t think to, I’ve even factory reset and still get the same error

Thanks

Re: Wifi Calling

Katie_B — Mon, 10 Aug 2020 12:37:27 GMT

That's OK @iammbuk.

When you have a moment, please give us a call so our technical care team can check this for you.

Katie 🙂