topic Re: lost sim card in Archived Posts

lost sim card

adamregan — Sun, 09 Aug 2020 09:22:35 GMT

Stranded in India and have lost my EE sim card. Wanted to have a new one with same number delivered to my UK address, but no way of getting in contact with EE from overseas. No email, no live chat.......my coverage is great but support at EE is one star.

Re: lost sim card

Chris_B — Sun, 09 Aug 2020 10:24:44 GMT

@adamregan Live chat is for contract customers only and is only available when an agent is free to chat. You need to login your your online account and wait for a live chat window to pop up. Please remember customer services as working with lees staff because of working with social distancing in mind so you’ll be waiting longer for live chat. There is no email address to use as emails are to slow to deal with customer issues.

Re: lost sim card

adamregan — Sun, 09 Aug 2020 10:31:43 GMT

I'm a contract customer logged into my account and have yet to see a live chat window...but I will persist.

Re: lost sim card

Katie_B — Sun, 09 Aug 2020 11:04:02 GMT

Hello @adamregan.

Since your last post, have you been able to speak with our customer care team?

Katie 🙂

Re: lost sim card

adamregan — Sun, 09 Aug 2020 12:36:51 GMT

Unfortunately not, but will try again tomorrow.

Re: lost sim card

Katie_B — Sun, 09 Aug 2020 12:45:42 GMT

Please let us know how you get on and if you require further support @adamregan.

Katie 🙂

Re: lost sim card

adamregan — Sun, 09 Aug 2020 12:54:03 GMT

Will do!

Re: lost sim card

bristolian — Sun, 09 Aug 2020 13:03:15 GMT

@adamregan Have you tried calling EE on +44 7953 966250? Using another phone or perhaps Skype or another IP-based calling app?

Re: lost sim card

adamregan — Sun, 09 Aug 2020 13:09:31 GMT

Not yet - I'm trying to avoid spending a fortune on an international call.

Re: lost sim card

bristolian — Sun, 09 Aug 2020 13:12:59 GMT

Just remember that until your SIM is reported lost and is barred, you're liable for any use on it, should it have been found by anyone.

Re: lost sim card

adamregan — Sun, 09 Aug 2020 13:38:05 GMT

Judging from my bills no-one's found it - wasn't sure if having it barred would make me lose my number. Also no option to just report SIM just phone...

Re: lost sim card

bristolian — Sun, 09 Aug 2020 20:26:36 GMT

No, having your phone/SIM reported lost/stolen doesn't mean your number is lost. It allows EE to bar the lost SIM and issue a replacement with your same number.

Re: lost sim card

adamregan — Mon, 10 Aug 2020 10:10:53 GMT

Still no luck. A friend of mine has offered to go into a shop in Tunbridge wells and ask if they can send a card to my address- will they be able to do that? The thought of 14 days in self isolation without a phone is fairly dauting.

Re: lost sim card

Leanne_T — Mon, 10 Aug 2020 10:48:02 GMT

Hi @adamregan

I am sorry, the store would only be able to give a replacement SIM to the account holder and would need photo ID.

You will need to call us on +44 (0) 7953 966 250 and our Mobile Care team can send you a replacement SIM card.

Thanks.

Leanne.