iPhone eSIM not pushing through text messages after period of being switched off

lukeohsmith — Sun, 09 Aug 2020 22:11:45 GMT

I have 2 lines on my iPhone XS, my personal number on the SIM and business number on an eSIM.

If a text message is sent to the eSIM whilst that line is switched off, I never receive the message once it has been switched back on.

I thought this would be a good solution for carrying my business number on the same handset as my personal but now realise that after a weeks holiday, I have never seen or have access to any messages sent to me during that period.

Obviously, if you switch a phone off with a regular SIM inside, you will have all messages pushed through once the handset is switched back on. Is this the way the eSIM works or do I have a fault or incorrect setting?

Re: iPhone eSIM not pushing through text messages after period of being switched off

Katie_B — Mon, 10 Aug 2020 07:08:48 GMT

Good Morning @lukeohsmith.

Thanks for coming to the community.

I would recommend speaking with our technical care team regarding this.

eSIM can be used alone so I believe you should receive texts when the line is switched off.

Please let me know how you get on,

Katie :)

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iPhone eSIM not pushing through text messages after period of being switched off

Re: iPhone eSIM not pushing through text messages after period of being switched off