topic No tethering: Enable personal hotspot contact EE in Archived Posts

No tethering: Enable personal hotspot contact EE

Samka — Mon, 03 Aug 2020 05:11:51 GMT

Hi, I cannot use tethering on my iPhone and a message is showing up “Enable personal hotspot contact EE”. Can anyone help please? Thanks

Re: No tethering: Enable personal hotspot contact EE

Chris_B — Mon, 03 Aug 2020 06:19:31 GMT

@Samka Not from here as this is a public forum you’ll need to call customer services services about this.

Re: No tethering: Enable personal hotspot contact EE

Samka — Wed, 05 Aug 2020 12:59:18 GMT

It was solved by updating iOS finally - EE staff was extremely helpful.

(iPhone XS Max, roaming from Slovakia)

Firstly I called EE asking for help. They were extremely helpful and tried absolutely everything - many thanks for that - but no luck. Then I tried to update the iOS to the latest 13.6 and started working fine finally.

Re: No tethering: Enable personal hotspot contact EE

Leanne_T — Wed, 05 Aug 2020 13:10:23 GMT

Glad to hear this is now working for you @Samka

Thanks for coming back and letting us know.

Leanne.