topic Re: VM OFF strange response in Archived Posts

VM OFF strange response

XDH — Mon, 03 Aug 2020 10:25:29 GMT

Hi I’m trying to turn off my Voicemail on iPhone, in response to VM OFF texted to 150, I get a message saying “we can’t give you your Orange Safeguard status at the moment”.

Can anyone help fix this?

Thanks

Re: VM OFF strange response

bristolian — Mon, 03 Aug 2020 10:38:34 GMT

Do you get the same message if you try again?

Have you ever had visual voicemail on your phone?

Re: VM OFF strange response

XDH — Mon, 03 Aug 2020 10:49:41 GMT

I get the same message consistently. Have not had visual voicemail.

Re: VM OFF strange response

Leanne_T — Mon, 03 Aug 2020 12:17:11 GMT

Hi @XDH

Thanks for coming to the community.

Are you with us on pay as you go or pay monthly?

Are you in the UK at the moment?

Thanks 🙂

Leanne.

Re: VM OFF strange response

XDH — Mon, 03 Aug 2020 12:38:41 GMT

Yes, in UK. On contract

Re: VM OFF strange response

Leanne_T — Mon, 03 Aug 2020 12:52:58 GMT

Thanks @XDH

If you give us a call on 150, our Tech Gurus will get this looked into for you and help you remove the voicemail.

Let me know how you get on 🙂

Leanne.

Re: VM OFF strange response

XDH — Mon, 03 Aug 2020 12:54:27 GMT

Great. Thanks so much @Leanne_T

Re: VM OFF strange response

Leanne_T — Mon, 03 Aug 2020 12:57:39 GMT

No problem @XDH 🙂