topic Re: Extra charges in Archived Posts

Extra charges

Hewsonxx — Sun, 02 Aug 2020 05:50:34 GMT

Hi , my contract for my Apple Watch ended 27/07/2020 however I’ve received a charge of £11.80 for the use of the watch from 02/08/2020 - 02/09/2020 , why would this be ?
the watch hasn’t been used since 06/2019 as it’s been broken so I haven’t even used it to create extra charges

thank you

kayleigh

Re: Extra charges

Katie_B — Sun, 02 Aug 2020 06:46:42 GMT

Hello @Hewsonxx.

Thanks for coming to the community.

Have you requested to cancel the plan?

If not, this will continue on your account.

Katie 🙂

Re: Extra charges

Hewsonxx — Sun, 02 Aug 2020 06:50:06 GMT

I wasn’t aware that this was something I had to do, how do I do that?

thank you

kayleigh

Re: Extra charges

Katie_B — Sun, 02 Aug 2020 06:52:09 GMT

Hi @Hewsonxx.

If you wish to apply a cancellation notice please give us a call on 150.

Katie 🙂

Re: Extra charges

XRaySpeX — Sun, 02 Aug 2020 12:13:17 GMT

These contracts don't just end, just the min. term expires. After the min. term they just carry on at the same price on a rolling month's notice basis until you explicitly cancel or upgrade.