topic How do I compliment a member of EE staff? in Archived Posts

How do I compliment a member of EE staff?

RebeccaB — Thu, 14 May 2020 08:55:45 GMT

Hey EE,

Yesterday, I spoke with a member of your Business Customer Service Team. David Naylor! He was amazing and such a great ambassador for your company.

I always dread calling technical help centres, but it truly was a pleasure talking to David. He went above and beyond to solve our issues and made me smile and giggle in the process. Professional, knowledgable, yet friendly and approachable. A perfect combination.

I would love for David to be recognised for his efforts yesterday, but I'm not sure how to do this?

I won't dread calling EE in the future! Thank you!

Re: How do I compliment a member of EE staff?

Christopher_G — Thu, 14 May 2020 11:32:21 GMT

Hi and welcome to the community, @RebeccaB 🙂

Thank you so much for sharing your experience with us. I'm so glad David was able to help you, it sounds like he did a fantastic job. 🙂

I'll track David down and pass on your comments to him and his manager.

Thanks again.

Chris 😄

Re: How do I compliment a member of EE staff?

J007 — Fri, 27 Nov 2020 09:39:59 GMT

Hi I too spoke to David Naylor this morning, and he was great, so friendly and helpful and managed to get me a really good deal.

Please thank him on my behalf for his efforts.

Many Thanks

Re: How do I compliment a member of EE staff?

Katie_B — Fri, 27 Nov 2020 10:17:19 GMT

Good Morning @J007.

Thank you so much for coming to the community and providing this lovely feedback for David.

As you have provided the agent's name I am confident that I will be able to pass on your thanks to not only David but also his manager.

Have a great day,

Katie 🙂

Re: How do I compliment a member of EE staff?

GeoffB46 — Tue, 05 Oct 2021 19:00:07 GMT

I was incredibly stressed this morning. I had taken up a new contract 2 days before and had questions about it. I couldn't contact the EE shop where I signed up as the phone sustem had a "loop" in it whereby you were eventually cut off when choosing to speak to someone. I also couldn;t access the website which wouldn't let me in. I rang Customer Resolutions where Ebony Robinson was so incredibly helpful and sorted out all my issues. I just wanted to let her manager know what a credit to EE she is. Thanks Ebony.

Re: How do I compliment a member of EE staff?

Jon_K — Wed, 06 Oct 2021 07:26:04 GMT

Hi @GeoffB46.

Welcome to the community.

It's great to hear that Ebony was able to help you and sort all of your issues!

I'll do my best to pass this onto her manager as great feedback 🙂

Jon