topic I sent my phone into the EE recycle scheme, I haven’t heard anything? in Archived Posts

I sent my phone into the EE recycle scheme, I haven’t heard anything?

ErinSisk — Mon, 21 Jan 2019 10:00:31 GMT

I sent my phone via special delivery on Tuesday, they should’ve received it on Weds morning. I haven’t heard anything about it yet and just wondered if anyone knew anything? How long does it usually take for them to get in touch?

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Profile closed — Mon, 21 Jan 2019 10:09:12 GMT

Hi, @ErinSisk,

I'll tag! @Jon_K, to help you!

Regards

mAh8v

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Jon_K — Mon, 21 Jan 2019 10:54:55 GMT

Thanks @Profile closed!

Hi @ErinSisk and welcome to the community 🙂

I'm sorry to hear you haven't heard back about your phone yet.

We have a contact email address on our Recycle Help Page.

If you haven't heard anything after seven days I'd recommend contacting Brightstar.

If you email eeconsumer.uk@brightstar.com and quote your IMEI number, they will get back to you with more information.

Jon

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Profile closed — Mon, 21 Jan 2019 11:14:33 GMT

Hi, @Jon_K,

Thank you for assisting me, and helping @ErinSisk, 😊

Plus the great advice you gave!

Kind regards

mAh8v 😊

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

jonesy4 — Sun, 17 Jan 2021 16:55:22 GMT

ring them they take no notice of texts stay on the phone it may take a while good luck

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

jonesy4 — Thu, 21 Jan 2021 14:14:41 GMT

received money from brightstar taken nearly eight weeks jonesy 4

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Wataee — Tue, 21 Sep 2021 12:43:11 GMT

I am currently experiencing the same thing sent my phone back over 2 weeks ago. And it was delivered then.

Heard nothing from Bright star ??

why is it taking so long

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Leanne_T — Tue, 21 Sep 2021 14:39:53 GMT

Hi there @Wataee

Thanks for coming to the community.

If you get in touch with Brightstar by calling 0208 732 379 or you can email eeconsumer.uk@brightstar.com, they will get this looked into for you.

Thanks 🙂

Leanne.

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Wataee — Tue, 21 Sep 2021 14:51:12 GMT

I have done both of those things.

Currently getting no response from the emails.

Calling up they’ve said they are escalating it with the warehouse manager, as it’s been over two weeks since my phone was delivered.

I've still heard nothing or had no confirmation from Brightstar.

I hope they haven’t lost my phone.

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Christopher_G — Tue, 21 Sep 2021 15:50:11 GMT

Hopefully you hear back from their investigation soon, @Wataee

Keep us posted on what happens.

Chris

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Wataee — Sun, 26 Sep 2021 19:49:39 GMT

So after I declined the quote due to them saying my phone has screen damage….

They have sent me a picture in an email showing a very deep cut across the glass screen. Stating that because of this they’d have to replace the whole screen and therefore have lowered the quote.

When I sent off my iPhone there was not a single scratch on the screen.
always used screen protection and a case etc…

Its actually hilarious the more I read up about them they sound like they are a company completely conning people out of money and their own phones.

4 weeks late I received my phone back in the post. And it’s got a huge deep scratch across the lower part of the screen.

Someone at the warehouse has clearly damaged my phone on purpose in order to lower my quote. And to enable them to repair it on the cheap and make a good turn over.

I’m only writing this to make people further aware of what I’ve gone through. Do not bother at all with EE trade in its a complete scam.

It’s a real shame EE are using this company. I wish I never bothered and just tried to sell it privately.

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Jon_K — Mon, 27 Sep 2021 06:58:00 GMT

Hi @Wataee.

I'm sorry to hear about this.

I'd recommend giving Brightstar a call to discuss this further and let them know what has happened.

Jon