https://community.ee.co.uk/t5/Archived-Posts/Service-Above-and-Beyond/m-p/1046113#M244712 <P>In a time when companies put customer satisfaction at the bottom of their priority list due to Covid, Dean xxxxxxxxxx has gone way above and beyond to provide help even though not his job.&nbsp;</P> <P>&nbsp;</P> <P>As a longstanding EE customer I was feeling particularly let down again by EE and so I called to cancel my contract but accidentally got through to the Upgrade Team. &nbsp;Dean managed to rectify the problem, he called back with updates and therefore kept me as an EE customer. &nbsp;He is such a credit to the EE team and I just wanted to give him a massive shout out. &nbsp;</P> <P>&nbsp;</P> <P>Well done Dean xxxxxxxxxx, you are an absolute star&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_halo:">😇</span>&nbsp;<span class="lia-unicode-emoji" title=":clapping_hands:">👏</span></P> <P>&nbsp;</P> <P>[mod edit: removed employee's surname]</P> Wed, 21 Apr 2021 09:06:59 GMT JoolyC 2021-04-21T09:06:59Z https://community.ee.co.uk/t5/Archived-Posts/Service-Above-and-Beyond/m-p/1046113#M244712 <P>In a time when companies put customer satisfaction at the bottom of their priority list due to Covid, Dean xxxxxxxxxx has gone way above and beyond to provide help even though not his job.&nbsp;</P> <P>&nbsp;</P> <P>As a longstanding EE customer I was feeling particularly let down again by EE and so I called to cancel my contract but accidentally got through to the Upgrade Team. &nbsp;Dean managed to rectify the problem, he called back with updates and therefore kept me as an EE customer. &nbsp;He is such a credit to the EE team and I just wanted to give him a massive shout out. &nbsp;</P> <P>&nbsp;</P> <P>Well done Dean xxxxxxxxxx, you are an absolute star&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_halo:">😇</span>&nbsp;<span class="lia-unicode-emoji" title=":clapping_hands:">👏</span></P> <P>&nbsp;</P> <P>[mod edit: removed employee's surname]</P> Wed, 21 Apr 2021 09:06:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Service-Above-and-Beyond/m-p/1046113#M244712 JoolyC 2021-04-21T09:06:59Z https://community.ee.co.uk/t5/Archived-Posts/Service-Above-and-Beyond/m-p/1046159#M244713 <P>Welcome to the community, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1359803">@JoolyC</a> and thank you so much for coming to leave this feedback for Dean.</P> <P>&nbsp;</P> <P>I'll do my best to pass this message on to him and his manager. <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span></P> <P><BR /> Chris</P> Wed, 21 Apr 2021 10:32:20 GMT https://community.ee.co.uk/t5/Archived-Posts/Service-Above-and-Beyond/m-p/1046159#M244713 Christopher_G 2021-04-21T10:32:20Z