Great Feedback for Phone Customer Service

mikemason23 — Thu, 07 Jan 2021 19:06:50 GMT

Hi There,

I really wanted to pass on my thanks to Gemma in Plymouth who helped me on the 150 line today. We were dealing with upgrading contracts and editing details after a family bereavement and the way she helped and guided me through the process was superb.

Sadly, due to not quite understanding how my new Apple Watch works, I accidentally cut off the call. Gemma left a lovely voicemail explaining she had sorted everything out, however I would like to be able to highlight how helpful she was and thank her for sorting out what I thought would be a complicated issue so quickly and easily, with a fantastic manner!

If this could be passed on, I would really appreciate it!

Thanks, Mike

Re: Great Feedback for Phone Customer Service

Christopher_G — Fri, 08 Jan 2021 08:47:19 GMT

Hi @mikemason23

I'm so sorry to hear of your family loss. I'm delighted that Gemma was able to help you in such a manner though.

I've sent you a private message to take some of you details so that I can track her down.

Thanks 🙂

Chris

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Great Feedback for Phone Customer Service

Re: Great Feedback for Phone Customer Service