topic Re: Opening stores as call centes in Archived Posts

Opening stores as call centes

Paulc195 — Mon, 30 Mar 2020 14:04:16 GMT

Just found out that EE are making store staff go into work to use closed stores as call centres.

Thought we were all meant to be on lockdown

Re: Opening stores as call centes

BrendonH — Mon, 30 Mar 2020 14:16:49 GMT

How did you find out?

Who mentioned this?

Why is it a bad idea?

I'm still going to work.

We are not actually in a lockdown we are being asked to stay at home unless its essential.

EE need to support their customers and this way those staff will get full pay. I dunno EE's stance on paying the staff who have been made jobless temporarily s in if they get full pay or the governments 80%

But I wouldn't believe everything you hear unless you have 100% proof this is the case and to be honest it's not really a problem anyway.

Re: Opening stores as call centes

Paulc195 — Mon, 30 Mar 2020 14:24:07 GMT

Just found out that EE will be making store staff go into work even though government guidelines state stay at home unless completely necessary.

Apparently they are going to be using stores as call centres.

Re: Opening stores as call centes

Paulc195 — Mon, 30 Mar 2020 14:50:52 GMT

Just found out EE are forcing staff to go into stores.

Turning them into call centres.

Why would they put workers and their families lives at risk and ignore government guidelines

Re: Opening stores as call centes

Paulc195 — Mon, 30 Mar 2020 15:16:43 GMT

My son just called me. He workeds for EE in store.

He now has to face public transport to get there and then the risk of working along side other staff.

Surely the biggest communications company in the uk would be able to provide him a way to do this from home

Re: Opening stores as call centes

Paulc195 — Mon, 30 Mar 2020 15:20:36 GMT

I'm self employed and I'm still working.

But I can do this safely. It just seems stupid to me that he cant be provided with equipment he can use from home.

Obviously I'm concerned as a parent

I appreciate that key workers dont have the choice but surely there could be a safer way to do this

Re: Opening stores as call centes

BrendonH — Mon, 30 Mar 2020 15:21:26 GMT

This is something he'll need to take up with his line manager (who then should go to their line manager) Nothing can be done about that on here.

If he feels unsafe to go into work because of this virus then he couls self isolate but then this could mean he doesn't get full/80% pay.

Re: Opening stores as call centes

BrendonH — Mon, 30 Mar 2020 15:24:27 GMT

@Paulc195 wrote:
I'm self employed and I'm still working.
But I can do this safely. It just seems stupid to me that he cant be provided with equipment he can use from home.
Obviously I'm concerned as a parent
I appreciate that key workers dont have the choice but surely there could be a safer way to do this

I'm also still working, being retail staff myself. I'm in a petrol station (I normally work in a Greggs unit for my company as the Greggs Manager but that has been closed as we still have to follow all Greggs policies etc) So I am now working on the petrol station side so I keep my full pay. I had someone cough (not deliberately) in front of me yesterday didn't even cover his mouth.

I'm sure EE could give your son a phone he could then use at home but then if he needs to access peoples accounts there may be a GDPR issue as they wouldn't be able to control who sees it from his own home where as they know it'll only be in store that the accounts get brought up.

Re: Opening stores as call centes

Leanne_T — Tue, 31 Mar 2020 08:42:40 GMT

Hi there @Paulc195

We are looking at ways to allow the store teams to add their support to helping our customers in their local communities, including supporting the local contact centres and social media service teams with the increased enquiries.

Our colleagues have key worker status because they are, as outlined by the Government, necessary for the essential service we provide. They help keep the nation connected, every day.

You can read more about this here: Playing a vital role in keeping the UK connecte d page.

Leanne.

Re: Opening stores as call centes

Paulc195 — Mon, 30 Mar 2020 15:50:13 GMT

Surely the biggest communications company in the UK could come up with a way that they could do this from the safety of their own homes.

Re: Opening stores as call centes

BrendonH — Tue, 31 Mar 2020 08:05:37 GMT

Again @Paulc195 GDPR regulations

They can control.who sees the information of customers if it is done in stores. They cant if it's done from someones house.

It is against the law for anyone else other than EE personell to see customers information. So if your son was at home and was working but he has a girlfriend there or a lodger they could potentially see it.

Yes he could say henwont let them but it's all about EE covering their backs from potential legal cases.

Re: Opening stores as call centes

Leanne_T — Tue, 31 Mar 2020 08:53:37 GMT

Hi @Paulc195

We currently have as many of our colleagues as possible working from home.

To keep people connected, and keep our network running, we continue to ask many of our contact centre colleagues to come into their place of work – where a number of measures are in place to keep them safe.

Thanks.

Leanne.

Re: Opening stores as call centes

bristolashley91 — Sat, 12 Dec 2020 11:20:31 GMT

ummm how this are allowed hmm 🤣

Re: Opening stores as call centes

XRaySpeX — Wed, 06 Jan 2021 21:42:08 GMT

@bristolashley91 : Call centres are not disallowed; it's walk-in shops that are.