topic Re: Positive feedback in Archived Posts

Positive feedback

SophieHud — Fri, 30 Oct 2020 22:34:40 GMT

Hello, I would like to leave a review for a member of EE staff who I spoke to on the phone to this evening. What is the best way to do this?

Thanks,

Sophie

Re: Positive feedback

XRaySpeX — Fri, 30 Oct 2020 23:06:12 GMT

Leave it here.

Re: Positive feedback

Khurram93 — Sun, 22 Nov 2020 22:24:31 GMT

Hi EE,

I called ben today to get an additional line added to the two phones I already have.

I couldn't get this added to my online account so I had to add had to call in.

I asked ben what it takes to add another line and he said I just have to get authorisation to add one in and he would call me with in the hour.

He called me with in 15 mins to let me know I had been accepted for another line. I got the iPad 11 pro 2020 at 60 pounds a month 10% subscription discount.

I had asked him to get if I could add the magic key board in the initial call to your customers services team.

He let me know that the keyboard should be in stock by Friday next week and I he would give me a call.

Ben was great, prompt and professional and I loved his customer service. I say if he wasn't so nice I would never have got the extra line. I have two service providers and I would have gone with them.

Please can you make sure ben can see this review because he had outstanding customer service.

Best Regards

MR Khan

Re: Positive feedback

Katie_B — Mon, 23 Nov 2020 07:54:42 GMT

Good Morning @Khurram93.

Thanks for coming to the EE Community and sharing this lovely feedback.

I would absolutely love to be able to pass this feedback to Ben's manager.

To do this, I have sent you a private message to gather more information.

Katie 🙂