topic Re: How can I leave positive feedback for an amazing customer service agent? in Archived Posts

How can I leave positive feedback for an amazing customer service agent?

oligibbons — Tue, 27 Aug 2019 14:12:57 GMT

I just got off the phone with Abbie on your customer service team who helped me with an awkward home broadband query. She was nothing short of amazing, and I want to pass on some great feedback (that woman deserves a raise or something!). I can't find an area online to leave this feedback though, so can someone please advise?

Thanks,

Oliver

Re: How can I leave positive feedback for an amazing customer service agent?

Jon_K — Tue, 27 Aug 2019 15:30:54 GMT

Hi @oligibbons.

Thanks for coming to the community.

It's great to hear that you've had such a positive experience talking to Abbie 🙂

I've sent you a private message to get some more information.

Jon

Re: How can I leave positive feedback for an amazing customer service agent?

Gazi — Thu, 13 Aug 2020 14:30:31 GMT

Hi,

I would also like to pass on some feedback for Terry xxxxxxxx from Broadband customer service team. he has been amazing and has gone above and beyond to assist me with my broadband fault.

[mod edit: removed employee's surname]

Re: How can I leave positive feedback for an amazing customer service agent?

Jon_K — Thu, 13 Aug 2020 16:53:38 GMT

Hi @Gazi.

Welcome to the community.

Thanks for coming here to leave your positive feedback 🙂

I'm glad to hear that Terry was able to assist you and leave a lasting impression.

Jon