topic Re: Where is my order? in Archived Posts

Where is my order?

LHarm — Wed, 13 May 2020 18:04:27 GMT

I upgraded yesterday, my order was due today, my tracking number doesn’t work... help please! Thanks

Re: Where is my order?

Profile closed — Wed, 13 May 2020 22:57:01 GMT

Welcome to the EE Community,

If tracker isn't working for you if you call 150 from your EE device or freephone 0800 317 720 from any other phone a customer service advisor will be able to check the status of your order for you.

Thanks,

David.

Re: Where is my order?

Katie_B — Thu, 14 May 2020 07:37:01 GMT

Good Morning @LHarm.

Thanks for coming to the community.

Have you been able to follow the advice provided and speak with our customer care team?

What phone did you order?

Speak soon,

Katie 🙂

Re: Where is my order?

rpracy — Mon, 29 Jun 2020 19:19:38 GMT

I have the same problem, it's been 4 days and no word on the order. I've tried my order number on the tracking site and it just says 'Sorry, we can't show your order details right now.' I tried the phone line and it says, sorry we're busy try tomorrow.

It's quite frustrating, it would be ok if EE had explained that orders are delayed due to covid, but on the website it states that orders are still good.

Re: Where is my order?

Katie_B — Tue, 30 Jun 2020 06:56:21 GMT

Hello @rparcy.

Welcome to the EE Community.

What phone did you order?

Please also provide memory size and colour.

Speak soon,

Katie 🙂

Re: Where is my order?

rpracy — Tue, 30 Jun 2020 08:13:34 GMT

Thanks for your prompt response Katie. I ordered a Pixel 4 in Black, 64GB.

Re: Where is my order?

Katie_B — Tue, 30 Jun 2020 09:34:22 GMT

Hello @rpracy.

I have checked our stock for the Google Pixel 4 in Just Black 64GB and can see this is available and should be dispatched within one day.

I have sent you a private message for more details regarding your order,

Katie 🙂