topic Re: Coronavirus in Archived Posts

Coronavirus

KIRSTYH19881 — Wed, 17 Jun 2020 12:53:40 GMT

Ive been laid off my job due to the coronavirus, so im going to struggle to pay my bill the next few months, so what help can you give me please

Re: Coronavirus

Chris_B — Wed, 17 Jun 2020 12:54:22 GMT

@KIRSTYH19881 You’ll need to call customer services and explain your situation.

Re: Coronavirus

James_B — Wed, 17 Jun 2020 14:56:10 GMT

Hi @KIRSTYH19881,

Welcome to the EE Community.

We’re here to help our customers through this difficult time. Some of our customers will understandably be concerned about how the impact of Coronavirus will affect their livelihoods. If customers have concerns about paying their bills, they should contact us and we’ll help work out what would be best for them.

Please find more information on how we can support our customers and how they can contact us here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill

James

Re: Coronavirus

KIRSTYH19881 — Wed, 17 Jun 2020 15:15:06 GMT

Its all sorted now, I spoke to customer service.

Re: Coronavirus

James_B — Wed, 17 Jun 2020 15:26:53 GMT

Thanks for letting us know @KIRSTYH19881 🙂

James