https://community.ee.co.uk/t5/Archived-Posts/Faulty-Iphone/m-p/920611#M244212 <P>My Iphone screen keeps freezing, I cannot find live chat and I am not allowed to talk to any advisors on the telephone, what should I do?</P> Tue, 16 Jun 2020 17:00:53 GMT Nealec1 2020-06-16T17:00:53Z https://community.ee.co.uk/t5/Archived-Posts/Faulty-Iphone/m-p/920611#M244212 <P>My Iphone screen keeps freezing, I cannot find live chat and I am not allowed to talk to any advisors on the telephone, what should I do?</P> Tue, 16 Jun 2020 17:00:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Faulty-Iphone/m-p/920611#M244212 Nealec1 2020-06-16T17:00:53Z https://community.ee.co.uk/t5/Archived-Posts/Faulty-Iphone/m-p/920614#M244213 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/823478">@Nealec1</a>&nbsp;</P> <P>&nbsp;</P> <P>You are allowed to talk to advisers on the phone.</P> <P>&nbsp;</P> <P>You're being discouraged from doing so, if your query can be resolved in another way.</P> <P>&nbsp;</P> <P>Are you on PAYG or PAYM? How old is your phone and which model is it? When you say it keeps freezing, what have you tried so far?</P> Tue, 16 Jun 2020 17:04:32 GMT https://community.ee.co.uk/t5/Archived-Posts/Faulty-Iphone/m-p/920614#M244213 bristolian 2020-06-16T17:04:32Z