https://community.ee.co.uk/t5/Archived-Posts/Phone-Replacement/m-p/920264#M244211 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/822937">@markdtp</a>&nbsp;</P> <P>&nbsp;</P> <P>I'd assume from your post, that you don't have any insurance or loss cover in-place. In which case you probably have 2 options.</P> <P>&nbsp;</P> <P>1: Pay an early upgrade fee and "upgrade" to the same phone, but you may not be able to keep your current plan, and would be resetting your minimum term.</P> <P>&nbsp;</P> <P>2: Buy a new iPhone 11 SIM-free and ask EE for a replacement SIM.</P> Mon, 15 Jun 2020 19:57:13 GMT bristolian 2020-06-15T19:57:13Z https://community.ee.co.uk/t5/Archived-Posts/Phone-Replacement/m-p/920257#M244210 <P>Hi - I have just lost my phone in a river and need some advice on how I replace it maintaining my current price plan - device lost was an iPhone 11</P><P>&nbsp;</P><P>Thanks</P> Mon, 15 Jun 2020 19:30:25 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-Replacement/m-p/920257#M244210 markdtp 2020-06-15T19:30:25Z https://community.ee.co.uk/t5/Archived-Posts/Phone-Replacement/m-p/920264#M244211 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/822937">@markdtp</a>&nbsp;</P> <P>&nbsp;</P> <P>I'd assume from your post, that you don't have any insurance or loss cover in-place. In which case you probably have 2 options.</P> <P>&nbsp;</P> <P>1: Pay an early upgrade fee and "upgrade" to the same phone, but you may not be able to keep your current plan, and would be resetting your minimum term.</P> <P>&nbsp;</P> <P>2: Buy a new iPhone 11 SIM-free and ask EE for a replacement SIM.</P> Mon, 15 Jun 2020 19:57:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-Replacement/m-p/920264#M244211 bristolian 2020-06-15T19:57:13Z