topic Re: Positive Feedback in Archived Posts

Positive Feedback

NordicBear — Tue, 09 Jun 2020 12:42:36 GMT

Ordered a new phone on contract just over a week ago. Called today to try and get my first bill to line up with pay day, and ended up talking to an employee called Felicity. Felicity was the most amicable, helpful person I've ever come across in this line of work. I felt at every verse end she went out of her way to explain things to me in detail, without hesitation and gave me a much greater assurance that EE really is a fantastic company.

Felicity explained all the additions provided with my contracts, set notes and dates for endings, and made sure that no additional charges were made to my account unbeknownst to me. At first I was reluctant to use these additional packages for that reason, but now I feel much more informed and grateful for the service provided.

Give this lady a raise.

Edit: Couldn't find anywhere to leave positive feedback, and people that work to such quality deserve to be commended.

Re: Positive Feedback

Schockwave — Tue, 09 Jun 2020 12:52:42 GMT

Hello @NordicBear ,

Welcome to the community,

Lovely to get such feedback, thank you.

@Christopher_G , @Alex_S , @Leanne_T are you able to pass this on?

Re: Positive Feedback

Leanne_T — Tue, 09 Jun 2020 15:43:01 GMT

Hi @NordicBear

Thank you very much for coming to the community and leaving this lovely feedback for Felicity 🙂

I would love to pass this feedback to Felicity's manager and have sent you a private message for some extra details.

I am sure this will mean the world to Felicity, and I really loved reading this 🙂

Speak to you soon.

Leanne.