topic Re: Unable to make 0330 calls from a mobile using EE in Archived Posts

Unable to make 0330 calls from a mobile using EE

martynb23 — Wed, 03 Jun 2020 16:20:50 GMT

Hi, I'm trying to make a 0330 call from my mobile but I get a message saying my phone is currently not set up to make these calls.

Does anyone know where I change whatever setting this is in please?

Thanks

Martyn

Re: Unable to make 0330 calls from a mobile using EE

bristolian — Wed, 03 Jun 2020 16:41:32 GMT

Hi @martynb23

An 03 number is a standard rate number charged at the same rate as a landline, so this makes me wonder if it's a problem with the specific number you're calling.

Can you call other landline numbers ok? There's a few 03 numbers that are answered by an IVR (machine) rather than human being, that I would suggest testing on.

Re: Unable to make 0330 calls from a mobile using EE

martynb23 — Wed, 03 Jun 2020 16:54:22 GMT

Thanks for coming back to me - it's actually Wickes customer service number but I can't ring other 0330 numbers either. My BT landline won't allow it either but my wifes EE mobile can ring it - but it's busy, LOL!

Re: Unable to make 0330 calls from a mobile using EE

bristolian — Wed, 03 Jun 2020 20:59:44 GMT

Can you try National Rail Enquiries? Or perhaps Highways England?

Both of them have 03 numbers that are easily found on Google, and are answered by IVRs rather than humans. I dare say most high street banks (except First Direct) would also work.

Might help see whether you've got a general problem or it's just Wickes playing up 🙂

Re: Unable to make 0330 calls from a mobile using EE

martynb23 — Fri, 05 Jun 2020 13:16:44 GMT

Thanks Bristolian -I've waited a couple of days to see if it was a glitch and sure enough, all seems to be well with ringing 03 numbers now (except Wickes is still engaged!) and at least I don't get that message saying I'm not set up to make those sort of call.

I don't have a reason why it happened but hey, I'll take it.

Thanks for your input 👍