topic Re: How long should it take to receive a Free SIM card from EE in Archived Posts

How long should it take to receive a Free SIM card from EE

CalamityJane — Wed, 27 May 2020 16:53:07 GMT

A week to 10 days ago, I worked with the most amazing Customer Service Associate from the Service Team in Ireland. Her name is Maxine, and she was spectacular!

Maxine was going to send out a Free SIM for me to put in the unlocked phone I'm buying.

In light of the fact that this past weekend was a Bank Holiday Weekend, and taking into account the virus situation - How long should it take for me to receive the Free SIM?

I want to be reasonable about what to expect, but I'm also excited to get started.

Appreciate it if someone can tell me what to anticipate...

Re: How long should it take to receive a Free SIM card from EE

Katie_B — Wed, 27 May 2020 16:57:25 GMT

Good Evening @CalamityJane.

Thanks for coming to the community.

It's great to hear about the excellent service you received from Maxine.

A sim should take 3-5 days to be with you.

You can order another EE pay as you go SIM online or give us a call to chase the existing order.

You will need to call us on 150 from a EE handset or 0800 079 8586 from any landline or provider.

Katie.

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Thu, 28 May 2020 00:29:34 GMT

Hi Katie B,

Thanks for the quick reply. I've decided to give in another day, and if it still hasn't arrived in the Post, I'll forget about chasing it, and contact ee on 150 to start again.

Based on this exchange, I'm ever so glad I joint the Community. It's simple to join, simple to use, and it works great!

Thanks again,

CalamityJane

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Thu, 28 May 2020 00:36:04 GMT

AND, if I had read Katie B's response correctly the first time, The Community would be even better!! Well, you have to laugh at yourself sometimes. I will give it another day for the original Free SIM to arrive.

If it doesn't, I will go online, and order up another one - which is the advice that Katie B actually gave me (Think I got it right this time Katie B)

Laughing at myself again - I didn't "joint" the community - I joined the community. Now you'll understand why I picked the name CalamityJane

Re: How long should it take to receive a Free SIM card from EE

Katie_B — Thu, 28 May 2020 07:08:47 GMT

Hi @CalamityJane.

You can also order this online.

Please let us know how you get on.

Katie 🙂

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Thu, 28 May 2020 07:33:13 GMT

Thank you again for all your advice Katie B. I decided that tomorrow is my deadline, and if my Free SIM doesn't arrive in the post, I will take action to replace the one that went missing. Stay Well and I'll keep checking into the Community since it has a lot of great information.

Re: How long should it take to receive a Free SIM card from EE

Katie_B — Thu, 28 May 2020 07:35:53 GMT

I look forward to seeing you around the community @CalamityJane.

Take care,

Katie 🙂

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Thu, 28 May 2020 10:09:29 GMT

Hi Katie - It's CalamityJane one more time with three more questions:

1. Saw another conversation about PAYG packs. You were letting the Community know there were new ones. I'd like to know if there have been any changes or updates to the International Add On for the PAYG phones. I plan to place the Add On on my phone so that I can reach business contacts in the US at better rates.
2. Hope to hear 'the original SIM' drop through my mail slot any time. Forgot to ask: Once SIM is installed, is it automatically activated, or do I need to do something to activate it?
3. Last question: If no SIM drops through the mail slot today, and I order another PAYG SIM online - "What is the absolute fastest way to get it into my hands?" I know that the virus is negatively impacting things, but there are some quite urgent banking transactions I need to get sorted in the US, so I'm more than a little bit desperate right now.

Appreciate all your advice & recommendations,

CalamityJane

Re: How long should it take to receive a Free SIM card from EE

Katie_B — Thu, 28 May 2020 10:26:34 GMT

Hello @CalamityJane.

I am not aware of any changes made to our international pack.

Once your SIM comes you will need to top up to activate, if your SIM does not arrive the quickest way to order a replacement is over the phone or online.

Katie 🙂

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Thu, 28 May 2020 19:50:37 GMT

Katie,

It's CalamityJane again.

The Great News: My Free PAYG SIM arrived today. It's installed. I added two Vouchers so there's credit on the phone. I called my two local friends, and sent each of them a text, so my phone is officially "activated."

Still three concerns to solve:

(1) Cannot find the International Add On (Call Abroad is the name?). Tried several searches, but none pulled back instructions how to add to my new phone, and

(2) Maxine, from Ireland Service Team, told me that my 2nd phone & phone number would be 'linked' to my original EE phone and phone number - yet when I looked at account info today, I only saw one phone and one set of details. Where and how do I get and see info specific to the new phone?

(3) Last concern: Don't know why, but sometimes I can call up my phone info and call details in a snap. Other times (tonight), I search and search without finding the info (I only find it 'by accident'). I know there's the EE Community, and that's valuable, but is there also a training guide or online tutorial that demos key actions a new user can take?

Thanks for all,

CalamityJane

Re: How long should it take to receive a Free SIM card from EE

Christopher_G — Fri, 29 May 2020 06:56:51 GMT

Hi @CalamityJane

Great to hear that your SIM has arrived and activated. 🙂

Which international add-on are you looking for?

When you're logged into your My EE account, you should have a drop down box in the top right corner (with your number in it), click on that and you'll be able to see information on any other numbers on your account.

What information are you looking for? Calls on a previous bill or unbilled information (usage so far this month).

Chris

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Fri, 29 May 2020 09:25:36 GMT

Hi Chris,

Thanks for trying to help me out. I'm definitely a Learner on the ee Site and in the ee Community.

Looking for the International Add that can be done for free to a PAYG phone. It allows the customer to call a number of different countries (in my case, USA is the primary interest) at much-improved rates (i.e. if paid a la carte to call USA, the rate/min would bankrupt me in no time).

Was sure the service representative on the Ireland Team who helped me last week called it International Add On for PAYG, but there's probably another name for it that I don't know. Does this help?

When I go under My EE - I still only see information about my original PAYG phone (it's my hubby's phone). I was told that when the new (my) PAYG phone was activated (it is now) - that the 'original' phone and the 'new' phone would be linked, so that when I want to review the information about usage, over usage, In plan/Out of Plan, etc. etc. - I would be able to go to one spot on the website and see both phones. I only see one (original).

Thanks for all your help Chris.

Re: How long should it take to receive a Free SIM card from EE

Christopher_G — Fri, 29 May 2020 11:00:21 GMT

Is it this call abroad add-on, @CalamityJane? If so, just text CALL ABROAD to 150.

I don't completely understand. The usage shown will be for the phone number shown, regardless of which phone they were used with.

Are you looking for information on two phone numbers, one your husband's and the other your new SIM?

Is that right? Sorry if I've misunderstood. 🙂

Chris

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Fri, 29 May 2020 18:16:45 GMT

Hi Chris,

It's CalamityJane. Looks like you understand what I need. It is Call Abroad, and I will use your instructions to add to my new phone.

Yes - There are now two (2) phones with (2) different numbers. My understanding was that those numbers would be "linked" -and- when I went to My EE, information would show for both numbers.

Did I misunderstand? I just checked My EE again, and it still shows only information for my husband's phone. Do I need to have two Log Ins - One for each phone? That seems redundant, but if that gets me info on both phones, I'll happily do it.

A "CalamityJane Add On" - I'm signed in with Password. I jump over to ee Community to look at replies. Every time I then do a Reply - it immediately asks be to re-enter my credentials. Why is that necessary? I'm literally typing in same credentials two or more times within one minute of each other.

Re: How long should it take to receive a Free SIM card from EE

XRaySpeX — Fri, 29 May 2020 22:08:53 GMT

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .
Is the original phone no. on a contract? If so, you can't mix a PAYG no. with it under the same MyEE a/c. You will need to register a separate MyEE with another email addy for the PAYG no.

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Sun, 31 May 2020 02:52:37 GMT

Hello to Everyone Who Kindly Helped Me,

Just wanted to let everyone know that with your help, my phone is now set up to work exactly the way I'd like it to work. After I worked w/David (Ireland Svc Team) yesterday, the last of my concerns was tackled.

And, I'm happy to say that today, I should be able to talk to my family in the USA for the First Time since I became stranded here by the virus late Feb/early March.

Thank you to Maxine (Ireland Svc Team), Katie (ee Community Support), Chris (ee Community Support, XRaySpeX (Grand Master), and David (Ireland Service Team).

Couldn't have done it without you - Thank you again

Re: How long should it take to receive a Free SIM card from EE

XRaySpeX — Sun, 31 May 2020 03:08:56 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: How long should it take to receive a Free SIM card from EE

Leanne_T — Sun, 31 May 2020 06:19:41 GMT

Brilliant news @CalamityJane

Very happy to hear this 🙂

Hope you had a lovely chat with your family in the USA.

Take care.

Leanne.

Re: How long should it take to receive a Free SIM card from EE

CalamityJane — Sun, 31 May 2020 07:33:53 GMT

Thanks so much for the well wishes Leanne. Emailed to organize a convenient time to talk but haven't talked with them just yet. If I called them now (~midnight for them), it might be the last time they speak to me : )

CalamityJane

Re: How long should it take to receive a Free SIM card from EE

Leanne_T — Sun, 31 May 2020 07:36:22 GMT

Hi @CalamityJane

No problem at all 🙂

Leanne.