topic Potential data breach in Archived Posts

Potential data breach

sim1_24 — Wed, 27 May 2020 22:20:21 GMT

Wondering if a data breach has happened - received a weird phone call today regarding PPI and content of the conversation (Some of my personal details) would only be known by EE - this is worrying

Re: Potential data breach

BrendonH — Wed, 27 May 2020 22:26:37 GMT

PPI calls have been happening for years.

No data breach has happened.

Your data is most likely out there in a lot more places than you think.

EE doesn't sell products that could have PPI attached so why would it come from EE.

Re: Potential data breach

XRaySpeX — Wed, 27 May 2020 22:28:49 GMT

This is a nationwide problem. Register & report it to the TPS.

Re: Potential data breach

sim1_24 — Wed, 27 May 2020 22:29:00 GMT

The reason I state data breach - the person had details that only EE have, personal details ....

another thing is they called me on a phone that I am not the user of but the account holder and quoted my address details and name

Re: Potential data breach

James_B — Thu, 28 May 2020 09:57:39 GMT

Hi @sim1_24,

Welcome to the EE Community.

You can report unsolicited calls by texting CALL followed by the number that called to 7726.

If you have any reason to suspect there has been unauthorised access to your account, don't hesitate to get in touch with Customer Care.

Thanks

James

Re: Potential data breach

sim1_24 — Thu, 28 May 2020 10:02:08 GMT

Many thanks James

Re: Potential data breach

James_B — Thu, 28 May 2020 11:12:55 GMT

No problem @sim1_24

James