topic Re: Phone not working in Archived Posts

Phone not working

I_need_help_ — Sat, 23 May 2020 12:12:32 GMT

Phone just stopped working. Screen is damaged but was fine.

Desperately need a replacement for work. Is there a way to end contract and start a new one or upgrade phone earlier than early upgrade (date I've been given is 07072020 for early upgrade)

Having to work from home due to C-19 and phone is essential to do this,

Re: Phone not working

Northerner — Sat, 23 May 2020 14:07:12 GMT

Hi @I_need_help_

Have you tried live chat?

You might be able to upgrade early.

Thanks

Re: Phone not working

I_need_help_ — Sat, 23 May 2020 15:36:05 GMT

Live chat isn't working at the moment and I can't call from my phone as it's broken 😞

Re: Phone not working

Katie_B — Sun, 24 May 2020 06:39:45 GMT

Hi @I_need_help_.

Since your post yesterday evening, have you been able to speak with our customer care team?

Katie 🙂