topic Phone turns off when i enter sim card in Archived Posts

Phone turns off when i enter sim card

Connorwtx — Fri, 22 May 2020 18:28:10 GMT

My sim and phone were suspended by EE. I now paid everything in Full, but now when I put the sim card in and take it off flight mode the phone turns off and when I try to start it again it shows up with samsung, then shuts down again. If I take the sim card out it works or if I use flight node with the sim card in it works.

Is this because of the suspension?? If yes how long do I need to wait to use the phone and the sim again as normal as everything is paid.

Re: Phone turns off when i enter sim card

James_B — Sat, 23 May 2020 09:18:49 GMT

Hi @Connorwtx,

Welcome to the EE Community. 🙂

Your SIM card suspension wouldn't stop your phone from turning on.

Please allow up to 24 hours to reconnect your service after making your payment.

Thanks

James