topic Re: Mobile Upgrade No Communication in Archived Posts

Mobile Upgrade No Communication

MGrantham — Tue, 19 May 2020 15:18:11 GMT

Hi Everyone,

I have recently upgraded my phone on the 1st May 2020 but have unfortunately not received any text messages from DPD or EE regarding this.

I have in turn received texts and letters stating that my contract ends soon and to upgrade etc.

This account has gone through a change of ownership and I was on the phone to support who was transferring me to the Digital sales Team however the call seemed to have cut off and ended.

Is there a specific number I should call for this, or can this be sorted via EE Community?

Many Thanks,

Matt

Re: Mobile Upgrade No Communication

bristolian — Tue, 19 May 2020 15:25:26 GMT

Hi @MGrantham

There's no account access via the community, so you will need to call C/S on 150 to resolve this.

Hope you get it sorted 🙂

Re: Mobile Upgrade No Communication

Jon_K — Wed, 20 May 2020 07:46:56 GMT

Hi @MGrantham.

Did you get an email containing an order number after you upgraded?

Jon