topic Re: iphone back up in Archived Posts

iphone back up

JBGREEN1 — Wed, 13 May 2020 15:33:34 GMT

I have just upgraded from iphone 6s to iphone 8plus. followed instructions to back up using itunes on computer. sadly most of the photos have not uploaded, text messages, whatsapp, and gmail. have uploaded some through app store but cant reload emails. frustrating to lose message and email history

Please can you advise ?

thanks

Re: iphone back up

James_B — Wed, 13 May 2020 17:52:31 GMT

Hi @JBGREEN1,

Welcome back to the Community. 🙂

Have you tried backing up to iCloud and restoring from there?

Thanks

James

Re: iphone back up

JBGREEN1 — Wed, 13 May 2020 18:54:55 GMT

Thanks for the reply, I'm reluctant to use icloud, it's constantly asking me to pay for more space. The original advice said if I already have an i phone to place them near each other and automatically will restore to new phone. Why is everything so complicated ?? !!!!

Re: iphone back up

Christopher_G — Thu, 14 May 2020 08:05:34 GMT

Hi @JBGREEN1

Is your iPhone 6S using iOS 11 or later?

You can find instructions on using that method on Apple's quick start hep page.

Chris

Re: iphone back up

JBGREEN1 — Tue, 19 May 2020 13:21:24 GMT

Apologies for not replying to suggestions, sorry but I cant find my original post! I managed to put apps on from the app store but historical text messages and whatsapp, and photos have not been retrieved !! 😕

for future reference , where do i find replies?

Thank you for you patience !

Re: iphone back up

Leanne_T — Tue, 19 May 2020 15:35:55 GMT

Hello there @JBGREEN1

Thanks for coming back to the community.

Your previous posts can be found here.

Have you used Quick Start, to set up your new iPhone?

Thanks.

Leanne.